• Responsible for knowledge of support experience across Robinhood product suite• Face of company for most prominent users: friends and family Investors, board and c-suite members, celebrities, and social media Influencers and more• Trusted to resolve issues, at any time, with expertise and empathy• Proactively uncover and handle issues that may have had severe on Investors• Handle cases via phone, email, and char as well as assist peers via Slack

• Learned and followed all organizational policies and procedures to maintain safe and professional working environments.• Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.• Communicated with clients and customers to gather, provide and share updated information on products and services.• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.• Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.

• Obtained payments from patients and scanned identification and insurance cards.• Greeted visitors and initiated triage processes for clients to streamline patient flow.• Organized and maintained patient chart filing system to promote quick data finding for staff.• Completed administrative patient intakes with case histories, insurance information and mandated forms.• Registered and verified patient records before triage with most up-to-date information

• Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.• Documented patient information and care activities in electronic health record.• Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.• Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.• Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.

• Responds to both emergency and non-emergency calls while maintaining high level patient care and service• Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.• Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.• Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.• Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care