As the Vice President - Servicing, I am responsible for leading and managing various default servicing functions that include, but are not limited to Loss Mitigation, Foreclosure, Bankruptcy and REO. The position interfaces within all areas of default servicing and is responsible for key initiatives around operational efficiencies, and risk mitigation and plays a vital role in the leadership and development of our operations team. Responsibilities include operational execution and driving strategic functional decisions. Working with Senior Management to define performance goals and controls. Provide strategic recommendations regarding future steps the team should take in pursuit of company objectives. Ensure processes and procedures are adequate to meet quality standards and are consistently applied and reviewed frequently. Work closely with our investors to provide operations context and handle change management when/if necessary. Ability to work at the ground level as needed to improve operational efficiencies and improve employee performance. Collaborate with Senior Leadership to develop sustainable operation plans to achieve investor satisfaction and build a first-class servicing experience for our homeowners. Work closely with internal and external compliance departments within all areas of default servicing. Monitor department performance and provide coaching and feedback. Ensure that investor and homeowner standards are achieved or exceeded on a consistent monthly basis. Responsible for adhering to all regulatory guidelines, investor as well as State, and Federal regulatory guidelines. Proactively identify opportunities and risks while overseeing the improvement of risk assessment and department practices.

Working with the Berkshire Hathaway HomeServices Carolinas Realty team, I represent a brand whose namesake is Berkshire Hathaway Inc., one of the world’s most trusted and respected brands. And that means you can be assured of receiving exceptional service, extensive expertise and world-class professionalism when it comes to serving all of your real estate needs.Feel free to reach out to me at your convenience and let's talk!Cameron McMullanREALTOR, Brokercell - 336.456.3788email - cameron.mcmullan@bhhscarolinas.comwebsite - cameronmcmullan.bhhscarolinas.com

BB&T is the 10th largest financial holding company in the USA with more than 30,000 associates in over 1,800 locations across 13 states and Washington, DC. Working from our Triad Corporate Center location in Greensboro, NC my responsibilities include: lead, direct and manage team in daily activities, handle all individual performance reviews, assessments and action plans, work daily with vendors to oversee mortgage occupancy inspections, written and oral communication with attorneys and city officials across the USA to insure code violations against properties are investigated and resolved, vacant property registrations are completed by vendors within SLA as necessary, insure that vacant properties are secure and maintained, review, update and complete reports for senior management and outside agencies, establish and maintain close relationship and regular direct communication with outside vendors to insure properties are serviced/repaired within designated timelines, promptly investigate and resolve issues related to property preservation involving outside vendor network and other departments within the bank as well as direct communication inside or outside of the organization including customer client contact if needed, insure department resolves any issues involving connecting utilities, hazard claims and borrower escalated situations.

Manage, build, recruit, lead, inspire and supervise winning collection teams and goal achieving associates in Call Center environment to insure monthly audit compliance with state and federal regulations. My teams were consistant top performers across the company in monthly complaince and audit reviews/investigations. Review, collaborate and manage reports with Senior Management to recommend and implement daily adjustments as necessary to achieve performance objectives. Work one on one with customers when necessary to assist and direct with options and resolutions. Regular side by side observation and coaching to train and educate staff and teams to seek out ways to offer best option to solve the problem, and create a win-win for all involved by listening to the customer. Consistent goal achiever and awarded with company Annual Top 10 Collection Manager award. Work with our property preservation/inventory control teams to insure timelines are met related to legal accounts, bankruptcy accounts and foreclosure. Monitor productivity and KPI, identify risk, provide motivation, assistance, coaching and involved with constant individual performance review and assessment management to insure each employee reaches their full potential.

Work with new and established mortgage brokers who specialize in, and seek out, conforming Alt A borrowers. Cold call brokers in specific growth markets for increased penetration. Maintain existing relationships and search for new sales opportunities with high end brokers. Sell our unique and recognized programs as well as our smooth flow of loan applications and packages in our Charlotte office. Work closely with office staff to achieve office goals, maintain and promote our customer first objectives.

Provide support, educate and train existing broker accounts while continuously seeking new solicitation and sales opportunities, manage relationships between local brokers and our production center in Jacksonville, FL. Oversee the origination of B and C rated loan business for my particular market area, manage sales and grow pipeline to acceptable levels.

Set up and establish face to face relationships with new and existing mortgage brokers, act as a liaison between broker and our loan production staff, educate and train broker staff on Argent products and services. Grow business in specific geographic markets. Protect Argent's assets through careful review of broker activity, ensure compliance regulations are met, and maintain acceptable monthly submissions and sales.

Develop and maintain relationships with existing mortgage brokers as well as cold call potential new business partners in South Carolina and Alabama markets from our corporate office located in Charlotte, NC. Educate and train brokers on product offerings and underwriting guidelines to maximize relationship and increase sales, work hand in hand with inside operations teams to expedite loan closing process, provide feedback to management to improve overall sales performance and profitability.

Green Tree Financial Services was a full service chattel and mortgage origination and servicing institution recognized as a national leader in manufactured housing financial services. Purchased by Conseco Insurance in 1998, they filed bankruptcy and liquidated in 2002. Held Senior Management/oversight and sales positions through 16 year career, including but not limited to: Director of Collections in Duluth, GA Call Center over 6 teams of 12 collectors and 6 Collection Managers, reviewed and established auto-dialer campaigns, optimized call strategy and contact times, recruited, developed talent to maximize call center operations. Regional Manager for the states of Arizona, South Carolina and North Carolina where offices serviced greater than 20K loan portfolio and originated monthly multi million dollar loan volume in chattel and mortgage business, Collection Manager, Credit Manager/Underwriter, Inventory Control/REO Manager, Operations Manager, and Dealer Sales Representative. Manage, lead and coach supervisors, teams and associates with weekly and monthly face to face meetings to discuss individual and team progress and performance expectations, as well as give and receive constructive feedback. Manage operating costs and expenses per corporate office guidelines and objectives. Enjoyed and excelled at all levels of sales and marketing, business to business relationships, production, vendor management and vendor relations, customer service, consumer finance from loan underwriting to loan servicing/collections, bankruptcy and back end, extensive work with manufactured housing loans. Strong, direct, committed and dedicated leadership skills, inspirational team builder, extremely motivated.