As a Senior Technical Support (II) Specialist at Diverse Computing, Inc., I assist public safety personnel such as police officers and emergency dispatch operators who use our NCIC software solution, eAgent. I have over three years of experience in graphic design, ad design, and image design, which I acquired from my previous roles at Marketcrank, Inc. and eBella Magazine, and as an intern at Flightdocs, Inc. My core competencies include troubleshooting, customer service, communication, and collaboration.In my current role, I provide technical support for eAgent, a web-based application that allows public safety agencies to access and manage criminal justice information. I work with a team of dedicated and skilled professionals who share a passion for delivering high-quality service and solutions to our clients. I contribute to the team by resolving complex issues, documenting solutions, and providing feedback for product improvement. I also leverage my graphic design skills to create user-friendly and visually appealing interfaces and reports for eAgent. I enjoy working at Diverse Computing, Inc. because I value the mission and vision of the company, and I appreciate the opportunity to support and learn from diverse and talented colleagues. I am always eager to expand my knowledge and skills, and to take on new challenges and responsibilities.
Listed skills include Graphic Design, Web Design, Illustrator, Photoshop, and 13 others.