Cameron O. Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Canada

• Resolving Tier 1 technical support issues ( related to servers, applications, networking, backups, security, etc.); escalating to Tier 2 technical support where appropriate• Assisting with training Tier 1 staff on solutions to escalated tickets in order to mentor and reduce escalations over time• Primarily providing remote support, but also providing on-site support as required• Following standardized operating procedures as much as possible, creating new procedures for newly… Show more • Resolving Tier 1 technical support issues ( related to servers, applications, networking, backups, security, etc.); escalating to Tier 2 technical support where appropriate• Assisting with training Tier 1 staff on solutions to escalated tickets in order to mentor and reduce escalations over time• Primarily providing remote support, but also providing on-site support as required• Following standardized operating procedures as much as possible, creating new procedures for newly identified resolutions, and when otherwise appropriate• Maintaining accurate documentation of client networks, resolved issues, and client information• Communicating ticket status and updates directly to clients• Providing technical support to the organization’s internal users of computer applications and hardware (e.g. PCs, servers, Line of Business applications)• Striving to ensure personal “Customer Experience Score”, and other performance metrics, meet Company expectations, as provided.• Participating in team and company huddles to help ensure the success of the team and organization• Pursuing two certification exams per year• Being willing to work flexible hours when required to meet client deadlines• Tracking time and submitting time sheets for work completed• Performing other duties and tasks as required Show less

Calgary, Alberta, Canada

• Summer employment for 2019-2021• Cover areas to specified depths with pesticides, applying knowledge of weather conditions, droplet sizes, elevation-to-distance ratios, and obstructions. • Fill sprayer tanks with water and chemicals, according to formulas. • Provide customer with insight on how to maintain the best lawn possible.

Calgary, Alberta, Canada

• Providing customers with assistance at their house to get optimal performance of services • Installing, wiring and providing internet, telephone and TV • Troubleshooting technical issues while providing solutions and alternatives • Maintaining an inventory and providing reports when needed to supervisor

Calgary, Alberta, Canada

• Summer employment for 2017-2018. • Record details of repairs made and parts used. • Install and repair agricultural irrigation, plumbing, and sprinkler systems. • Provide customer with knowledge on how to maintain their irrigation system to the maximum effect.

Calgary, Alberta, Canada

• Mount and fasten control panels, door and window contacts, sensors, or video cameras and attach electrical and telephone wiring to connect components. • Install, maintain, or repair security systems, alarm devices, or related equipment, following blueprints of electrical layouts and building plans. • Drill holes for wiring in wall studs, joists, ceilings, or floors. • Demonstrate systems for customers and explain details, such as the causes and consequences of false alarms. •… Show more • Mount and fasten control panels, door and window contacts, sensors, or video cameras and attach electrical and telephone wiring to connect components. • Install, maintain, or repair security systems, alarm devices, or related equipment, following blueprints of electrical layouts and building plans. • Drill holes for wiring in wall studs, joists, ceilings, or floors. • Demonstrate systems for customers and explain details, such as the causes and consequences of false alarms. • Consult with clients to assess risks and to determine security requirements. • Examine systems to locate problems, such as loose connections or broken insulation. Show less

Calgary, Alberta, Canada

• Disassemble entertainment equipment and repair or replace loose, worn, or defective components and wiring, using hand tools and soldering irons. • Calibrate and test equipment, and locate circuit and component faults, using hand and power tools and measuring and testing instruments such as resistance meters and oscilloscopes. • Confer with customers to determine the nature of problems or to explain repairs. • Tune or adjust equipment and instruments to obtain optimum visual or… Show more • Disassemble entertainment equipment and repair or replace loose, worn, or defective components and wiring, using hand tools and soldering irons. • Calibrate and test equipment, and locate circuit and component faults, using hand and power tools and measuring and testing instruments such as resistance meters and oscilloscopes. • Confer with customers to determine the nature of problems or to explain repairs. • Tune or adjust equipment and instruments to obtain optimum visual or auditory reception, according to specifications, manuals, and drawings. • Instruct customers on the safe and proper use of equipment. • Compute cost estimates for labor and materials. • Read and interpret electronic circuit diagrams, function block diagrams, specifications, engineering drawings, and service manuals. • Make service calls to repair units in customers' homes, or return units to shops for major repairs. Show less

Calgary, Alberta, Canada

• Travel to customers' premises to install, maintain, or repair audio and visual electronic reception equipment or accessories. • Inspect or test lines or cables, recording and analyzing test results, to assess transmission characteristics and locate faults or malfunctions. • Set up service for customers, installing, connecting, testing, or adjusting equipment. • Clean or maintain tools or test equipment.

Diploma, Information Technology

Majoring in Networking Systema

Audio Engineering, Audio

High School