•Digital mapping and evaluation of electrical utility substations and transmission and distribution electrical lines. Included within this is data surrounding location and identification of owner and voltage level. •Lead strategic direction decision making and oversight of all mapping completed•Responsible for the daily research and mapping of utility network information

•Interface with prospective students in support of their decision to attend/select school including uncovering and resolving potential roadblocks to enrolling.•Responsible for developing, managing, and meeting action plans in order to obtain personal and departmental student population objectives.•Partner with departments outside of Admissions, such as Financial Aid and Academics, to ensure the delivery of high level of service to every student and ensure each student completes all necessary milestones and forms for enrollment in the University.

Responsible for day to day operations including design and implementation of mapping strategiesDatabase construction and managementResearch of emerging marketsDesigning and facilitation of employees training

Designed program for the mapping and collecting data of sophisticated electrical grid intelligence. Within this structure I was required to assess spatial location of electric utility substations, transmission, subtransmission, and distribution power lines.Developed unique system for identifying ownership and voltage parameters for utility substations and power lines. This system allowed for a more accurate and timely collection of data and allowed the company a stronger foothold in the market by focusing the targeted pipeline. Assembled and led a team of 10 individuals tasked with mapping the electrical grid of the United States. Under my direction, in 18 months, the team was able to complete the full mapping of 9 complete states and at least partial mapping of 22 states combined. Designed and facilitated training program for new members of the team with a focus on the electrical grid and layout of power lines and their relationships to the electric utilities.Responsible for the discovery and analysis of documents related to the both IOU and Non-IOU utilities including utilization of FERC. These documents were vital in our ability to maintain a competitive advantage in the marketplace. Utilized Geographic Information Systems training to prepare maps, maintain databases, and create spatial data sets. Incorporated within this skillset was the utilization of software tools such as ArcMap and ArcCatalog.

Responsible for thorough understanding and presentation of complex 40 year solar leases. Facilitated discussions with property owners to assist in the signing of 40 year leases for potential utility level solar farms.Negotiated lease details with property owners and attorneys with emphasis on minimizing risk to company. Finalized approximately 65 leases that were fully executed with property owners in New York and Illinois in the first 6 months of employment.

Championed user adoption of transformative ATM with Teller Assist Product by way of associate preparations including communications and on-site training.Assisted in the development and deployment of the strategy supporting new ATM functionality into the Marketplace.Drove closure and supported channels as single point of contact throughout numerous ATM escalations, upgrades,installations, and initiatives to ensure integrated process efficiencies.Accountable for oversight of ATM performance and availability for over 1500 ATMs throughout all of Arizona,Nevada, and Southern California.Modified processes and procedures to support both the deployment/ongoing support of new functionality as well as improving current efficiency as it relates to delivering training to banking centers and vendors.Led a cross channel team to address a Self Identified Audit Issue surrounding Kaba Mas locks on ATMs that contributed to a gap in auditing during investigations of associate defalcation. Led to the reconfiguration of entire Kaba Mas (ATM) key inventory processes across the entire enterprise.Extrapolated data within ATM performance reporting, specifically surrounding Failed Customer Interactions and Defect Rate at ATM locations to provide training and positive movement for key metrics.Designed reporting and presentations directly designed at gaining buy-in from Senior Leaders down to customer facing associates for various strategies and initiatives.

Led a team of sales and service professionals to meet and exceed sales goals and service targets.Worked directly with customers to uncover and satisfy their financial needs.Supervised the execution of operational standards to meet the minimum standards required by the Banking Center Control Review.Drove stability in daily routines by cultivating engagement of associates through recognition of spirited activities and consistent coaching to drivers of desired behavior.Analyzed trends in sales and operation processes through various reports and observation to find direction and course of action in order to satisfy and exceed customer expectations.

Managed performance and overall success for 20+ associates in regard to Hoshin metrics within contact center environment.Exceeded expectations in Leadership Success Rate, solely based in MPV metrics.Audited associate quality through monthly review and established individualized coaching and action plans based on observed behaviors.Studied trends with associate behavior and coached to identified behaviors in order to achieve optimum customer satisfaction.Responsible for weekly maintenance and approval of team timesheets and adherence to schedule through adjustments to management systems.Monitored associate performance quarterly and conduct quarterly and annual reviews to assess the achievement of bank mandated standards.Redesigned associate A.S.S.E.T. team (Corporate Associate Engagement team) to include introduction of leadership team (President, Vice President, Secretary, and Treasurer) to provide voice of associate to the management team.Contributed best practices and ideas for the Customer Experience team to develop consistent and balanced system for management team to review associate quality.