Cameron Pinks Email & Phone Number

Key Responsibilities:Identify, investigate and prevent a wide range of fraudulent account activity to minimise any loss for our members and the SocietyInvestigate disputes regarding ATM. withdrawals and make reimbursement decisions within guidelines set by the FCA.Act as a referral point for all staff across the Society should they have any fraud concerns.Handle complaints regarding actions taken during or as a result of fraud investigations.Liaise with third parties such as the Police and Cifas in order to assist them with their investigations.

Coventry, United Kingdom

Key Responsibilities:Handle complaints addressed to CEO other members of the executive verbally and in writing.Edit letters produced by other areas of the business to ensure consistent quality and maintain a ‘Members First’ approach.Liaise with third parties such as solicitors and surveyors to ensure that they provide effective services to our members.

Coventry, United Kingdom

Key Responsibilities:Project manage customer mailings and printed comms from briefing to print, liaising with all levels of stakeholders.Liaise with teams across the business to ensure that marketing literature was produced within deadlines for both printing and distribution.Work closely with our digital team to ensure that our website was accurate and up-to-date. In particular, to ensure that changes were made to reflect the changes to taxation law.

Key Responsibilities:Manage the organisation's social media profiles.Maintain communication with our members through social media.Encourage recruitment through the organisation's social media presence.

Coventry, United Kingdom

Key Responsibilities:Manage complaints both verbally and in writing.Assess colleagues’ complaint handling competencies and assist in their development. Address customers’ savings and mortgage queries at an inbound call centre.Take ownership of individual customer cases to help progress their cause.