Technical Writer
CurrentResearched, outlined, wrote, and revised all instruction manuals, handbooks, and operational procedure standards (OPS) logs for the Decennial Census’s personnel and payroll system.Collaborated with DAB staff and helpdesk trainer to develop, organize, and revise verbatims for training scripts for the mandatory training of over 500,000 Decennial census employees.Trained in and tested features, as an end-user, in the personal and payroll system to compile and create knowledge base articles for common end-user issues for both BIFACT helpdesk staff and decennial employees to reference.Developed and edited Covid-19 work briefings and correspondences on behalf of the Decennial Administration Branch.Created and maintained scripts for online and phone interviews for DAB staff to provide to Regional Census Centers for hiring potential decennial census employees.Successfully directed and co-directed BIFACT helpdesk team in miscellaneous, time-sensitive projects that required proper handling of Personal Identification Information (PII).