William Douglas Property Management - Media ManagerAs a Media Manager at William Douglas, I am responsible for managing all internal communications within the organization. I am also in charge of helpdesk administration, specifically by ensuring the proper day-to-day function of the helpdesk through automations. My role involves ensuring that employees are able to assist requesters in a timely and efficient manner. Additionally, my duties include deploying cstat surveys to improve our online presence.Responsibilities:- Manage all internal communications within the organization- Administer the helpdesk system and ensure proper day-to-day function through automations- Ensure that employees are able to assist requesters in a timely and efficient manner- Develop and deploy AI and chat bots to improve communication efficiency- Maintain and update client details to ensure accurate and up-to-date information- Identify and pursue new management prospects for the company to expand business opportunities and growth- Deploy cstat surveys to improve our online presence and gather feedback for continuous improvement.GameStop - Multi Unit Manager​•Motivate the sales team to meet sales objectives and loss prevention goals through training and mentoring​​•Hire, train, oversee and develop new store staff​​•Coach and counsel associates; monitor and review results achievement; develop staff focusing on individual and team performance improvement​​•Lead associates to drive a sales culture that maximizes both store’s profitability​​•Lead by example, delivering excellent service to ensure high levels of customer satisfaction​​•Resolve customer concerns and complaints in a timely, professional manner​​•Ensure that visual and operational elements are consistent with company standards​​•Protect company assets through effective inventory control and loss prevention practices