Cameron Repas Email & Phone Number

Victoria, Bc, Ca

Victoria, Bc, Ca

Langford, British Columbia, Canada

Victoria, British Columbia, Canada

Acted with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.• Anticipated customer and store needs by constantly evaluating the environment and customers for cues.• Assisted new partner training by reinforcing successful performance and giving respectful coaching as needed.• Provided clear, specific, timely, and respectful coaching and feedback to partners.• Executed store operations including opening/closing duties, cash handling procedures, and safety and security.• Provided quality beverages, whole bean, and food products consistently by adhering to presentation standards.• Led health, safety, and sanitation guidelines for all products as the Food Safety Lead for location.• Responsible for creating deposits, managing waste levels, forecasting sales counts, inventory management.

Remote

Escalations are created by Support to make us aware of requests from the merchant involving sensitive information on their account – changing the login email, changing the account owner, disabling two-step authentication, closing an account, removing information that is being used without authorization, investigating compromised accounts and assisting merchants to restore access and re-establish security within their accounts.We monitor our internal messenger channel for questions from our Support teams when they need assistance with finding the right resources, wording a response, or gaining an understanding of a situation that may be outside of the norm. We help direct traffic within our queues by helping our Support teams determine whether or not the issue requires an escalation or perhaps should be handled by another team.While the lead of my team was on leave for 6 months, I took ownership of my team without an official title, managing 1:1's, quality assurance, providing feedback to my peers, and de-escalating my team's frustrations.

Remote

Was hired on a contract role with the Talent Operations team.Our goal is to help hiring managers and recruiters do their job better and create more seamless and granular processes. We pull metrics on all things recruitment from our ATS (Smart Recruiters) to figure out trends or areas of improvement.

Remote

Escalations are created by Support to make us aware of requests from the merchant involving sensitive information on their account – changing the login email, changing the account owner, disabling two-step authentication, closing an account, removing information that is being used without authorization, investigating compromised accounts and assisting merchants to restore access and re-establish security within their accounts.We monitor our internal messenger channel for questions from our Support teams when they need assistance with finding the right resources, wording a response, or gaining an understanding of a situation that may be outside of the norm. We help direct traffic within our queues by helping our Support teams determine whether or not the issue requires an escalation or perhaps should be handled by another team.

Remote

Assisting business owners via email, e-chat rooms, and phone call with their technical issues involving their store, whether that has to do with coding parts of the theme, shipping and fulfillment questions, billing questions, assisting with their domain (DNS Records), and assisting with payment gateway repairs. After becoming an expert in the Support Advisor role I began mentoring new Support Advisor's on the day to day job at Shopify and to prepare them for their new role. I additionally worked part-time as a Social Care Support Advisor, this job requires me to answer questions extremely professionally as our replies reach out to 2.5 million people. I additionally worked closely with our PR team and also our team leads the forums community.

Uptown

Inbound Call Center calls for billing questions,sales calls for new customers, estimated time of arrival calls for appointments and assisting customers with setting up their new set top boxes. As part of my job we also consult our customers with a best fit package for their needs. I have been expanding my development to training our new representatives with our job as well as working with our Real Time Support Team by working back-up which entails taking in-bound calls from representatives in the office. To help further my growth I have also been running some of our weekly meeting which have roughly 20-45 representatives visit.

Douglas Drive Thru

Getting externally hired as a Shift Supervisor I had to quickly learn how to do a Baristas job as well as a Shift Supervisors Job. Such duties are beverage production, basic POS (Point Of Sale) skills, up-selling, cash handling, pull mass amounts of food, time charts, ordering stock, entering waste and most importantly connecting with other partners (employees). After showing my skills, on my 6 month review I was offered a Partner Improvement Plan to become an ASM/MIT (Assistant Manager/ Manager In Training)

Millstream

Was fully trained in the kitchen, front end, as a cashier, and to be a trainer. Was promoted to supervisor. Created floats for tills, completed deposits, clocked staff in and out, managed waste levels, entered invoices, led a team and was in charge of closing the store completely. Nearing the ending of my career at A&W was getting trained on increasing my skills and becoming a Assistant Manager.

Finanial Accounting

Financial Accounting

Human Resources And Payroll Management