-Analyzed recruitment metrics and reports to identify trends, challenges, and opportunities for process improvement.-Conducted background checks and reference checks as part of the pre-employment screening process.-Developed and maintained strong relationships with industry contacts to acquire valuable insights, referrals, and business development opportunities.-Managed personnel files and maintained accurate, up-to-date client files to ensure compliance with HIPAA.-Leveraged a diverse range of talent acquisition methods such as major job boards (Indeed, ZipRecruiter), social media channels (LinkedIn, Facebook), and warm calling to successfully source top-tier talent.

-Established effective communication channels with clientele, Maxim clients, and caregivers to better understand their scheduling needs, requirements, and preferences resulting in increased business opportunities.-Prioritized weekly phone calls and scheduling with clients' families and caregivers to guarantee the delivery of quality services.-Enhanced client satisfaction by effectively responding to the needs and preferences of various client types such as patients, facilities, referral sources, caregivers, and staff.-Collaborated with various stakeholders including business development managers, clinicians, recruiters, and field support staff to assess staffing needs, client satisfaction levels, and explore potential avenues for expanding the business.-Served as a liaison between clients, patients, and active caregivers to coordinate scheduling needs.

-Successfully administered quality assurance by swiftly and efficiently creating and implementing processes that improved and enhanced the strategic goals of the organization.-Implementing tactical and innovative approaches to prioritize patient wellness and ensure consistent application of healthcare practices.-Collaborated with Gastrointestinal, Cath Lab, and OR departments to efficiently coordinate patient/physician scheduling for testing and surgical procedures encompassing inpatient and outpatient care.-Effectively communicated all pre-operative procedures aligning with provider rules and guidelines, contributing to the smooth operation of an operating room averaging 75+ appointments daily.-Maintained patient confidentiality through compliance with HIPAA guidelines.

-Consulted with patients to ensure accurate billing and demographic data; precisely recorded patient and insurance information in electronic health record system.-Coordinated and managed new and returning patient appointments according to established protocols.-Developed and maintained effective professional relationships with colleagues, clients, and their families.-Provided extensive administrative support in office tasks including word processing, photocopying, filing, shredding, and mail distribution.-Processed and managed insurance, disability, and medical records for patients.-Delivered prompt resolutions to patients' inquiries and concerns.