Proactively monitored and resolved network security and installation failures, ensuring uninterrupted operations. Conducted Center for Internet Security benchmark compliance audits, enhancing overall cybersecurity posture. Responded efficiently to line of business requests, showcasing adaptability and problem-solving skills. Optimized device security in Zscaler by identifying and eliminating duplicate user profiles.

Demonstrated exceptional communication and interpersonal skills, facilitating smooth check-in/check-out processes for customer pets. Managed and prioritized tasks effectively to ensure seamless day-to-day operations. Collaborated closely with team members, contributing to a positive and efficient work environment.

Conducted usability analysis, providing valuable insights and recommendations for website enhancements. Debugged and documented the interactive DiVurgent website, ensuring optimal user experience. Contributed to marketing analysis, offering solutions to identified problems.