Cameron Ridley Email and Phone Number

Provide efficient, helpful telephone support for claims processing and appointment scheduling• Quickly and professionally answer incoming phone calls from policyholders, insurance agents and/or auto glass shops - listening to each customer's needs and concerns• Gather all necessary information for the claim, including verifying insurance coverage and deductible amounts, with empathy and patience• Use our production/shop locator system to find an auto glass provider to quickly and conveniently service customer’s vehicles - qualifying the damage for a repair or selecting the appropriate glass part for replacement• Proactively assist the CSR team by answering hold calls as needed• Help new associates get up and running with orientation and training, as needed• All other duties as assigned

As a Claims Benefit Specialist, we strive to achieve first claim satisfaction by processing the claim correctly the first time. This also promotes customer loyalty. By doing the following we can achieve this:• Analyzes and approves routine claims that cannot be auto adjudicated.• Applies medical necessity guidelines, determine coverage, complete eligibility verification, identify discrepancies, and applies all cost containment measures to assist in the claim adjudication process.• Coordinates responses for routine phone inquiries and written correspondence related to claim processing issues.• Routes and triages restricted claims to Senior Claim Benefits Specialist.• Proofs claim or referral submission to determine, review, or apply appropriate guidelines, coding, member identification processes, provider selection processes, claim coding, including procedure, diagnosis and pre-coding requirements.• May facilitate training when considered topic subject matter expert.

Handled over 100 incoming calls, emails and web correspondence in a timely mannerTook roll-over calls for other teams as neededProvided front- line support for procedural questions from store associates, customers and managersResearched and resolves issues, internal and external inquiries using various computer systemsLed a team of 10 customer service agents engaged in delivering assistance to customer service department on daily basisProvided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions

Initiated outbound calls to customers regarding delinquent accountsNegotiated payments for outstanding credit cardsRequired to follow industry standards regarding quality assuranceEfficient in FDCPA, TCPA, and numerous federal and state requirementsStructured manageable repayment plans with delinquent borrowers of commercial, mixed use, multi-family and home equity loansProcessed payments over phone and set up recurring draftsMet demands of busy collections group by performing high volume of daily calls