Cameron Robinson Email & Phone Number

Dallas-Fort Worth Metroplex

Manage client relations and a team of five administrative assistants. Manage 42 accounts and all marketing and business development activities in North Texas region. Lead sales and revenue generation and monitor financial performance of 47 districts.•Create contract proposals, respond to RFPs, and construct detailed pricing models demonstrating expertise in contract and proposal management.•Verify that all aspects of contracts are billed accurately and on time for 42 client accounts and 10,000+ residential customers.•Develop and distribute revenue, utility infrastructure, residential and commercial development, and business development pipeline to Director of Client Services, VP of Client Services and President of Texas Region accurately and on time. •Collaborate with operations and maintenance managers to ensure understanding of contracts and to provide outstanding service to our customers. •Develop and update reference guides for maintenance and operations staff to ensure compliance with OSHA, TCEQ and safety guidelines.•Manage and verify all rate orders and city ordinances, resulting in client’s improved understanding of the billing processes and accurate billing for over 20,000 customer accounts.•Lead and manage marketing and client engagement efforts across multiple districts including dinners, conferences, client appreciation events, and consultant partnered events to build and nurture strong client relationships. •Attend board meetings for city councils, developer interests, and governmental special districts to review bond sales, development construction, homebuilder lot schedules, and utility infrastructure progress and approvals. Results in improved communication with customers.•Ensure that all customer inquiries and disputes are resolved in a timely and mutually satisfactory manner.

Managed field and construction crews of 23 team members to achieve growth targets and complete projects in a timely manner. Developed project goals, strategies and SOP’s and oversaw the implementation of authorized modifications.•Interviewed, hired, on-boarded and conducted performance reviews of all new team members.•Conducted training for all staff on proper PPE, KPI goals, OSHA requirements and provided coaching to individuals to improve individual and team performance. •Ensured all SOPs were followed and DOT, OSHA, Healthy and Safety and other requirements were met. •Conducted routine facility and field inspections, and continuously engaged with regulators

•Repaired and maintained equipment on water, wastewater, and drainage facilities. Conducted scheduled inspections and performed inventories of parts and maintenance supplies.•Operate and maintain equipment such as generators, pumps, and cooling systems.•Respond to emergency calls and perform necessary repairs to restore utility services.

•Coordinated merchandise shipments, designed merchandising layouts, and provided excellent customer service.•Oversee day to day operations of store and ensuring efficient workflow.•Create and implement visual merchandising displays to enhance visual appeal and boost sales.•Train and onboard new employees, ensuring understanding of store policies and procedures.