Train Service Manager
CurrentDiligently overseeing live railway operations in the Kent integrated control centre. I specialize in implementing timely alterations to ensure the safety and punctuality of services for our valued customers. My role involves adeptly handling various incidents, such as signal failures, train faults, and trespassers, while collaborating closely with Network Rail. By swiftly comprehending the impact on the railway, I devise efficient train plans and alterations, minimizing knock-on delays through meticulous scheduling. Working in tandem with fleet controllers and engineers, I make informed decisions to recover train services, prioritizing customer satisfaction and ensuring the safety of operations.