-Liaised between brokers and custodian banks to facilitate timely trade matching and settlement of security, repo, and FX transactions on dozens of accounts in both DTC and international markets-Utilized DTCC applications such CTM, SIM, and Alert in order successfully navigate transactions through the trade life cycle-Deceased daily average fail count of security trades by overhauling the previous process in which these unsettled trades were managed-Analyzed historical data on failing trades to derive deeper insights on risk and identify trends in aged, unsettled trades -Improved overall communication with the client which resulted in faster reconciliation of trade breaks and more timely pre-matching of trades -Leveraged knowledge of past cases and a thorough understanding of our operating systems in order to solve complex, new problems to avoid additional delays in trade matching and settlements-Generated daily risk reporting for client and internal use to accurately illustrate the current landscape of unmatched and unsettled trades-Displayed strong attention to detail when instructing trades and completing other tasks in which manual input was required -Accurately prioritized tasks to ensure the most urgent cases were given the most direct attention -Trained team members from different offices to expand overall client coverage and service level -Elevated to a leadership role in servicing one of the team’s clients within 1 year in the position

- Assessed customer needs and recommended options to strengthen the customer experience and generate sales revenue - Organized store displays to attract customer attention and convert customers to purchasers- Capitalized on in-depth knowledge of products to facilitate sales - Managed all point-of-sale cash and credit transactions, including returns and exchanges to accurately reflect financial performance of store - Awarded Most Valuable Teammate in July 2021

- Completed data entry assignments and conducted research used to build new sports recruiting platform- Attended virtual sport analytics conferences and relayed the information presented to other members of the company