Cameron Skye Biddle Email & Phone Number

Chicago, Il, Us

Bloomingdale, Illinois, United States

Oak Brook, Illinois, United States

• Responsible for system administration and maintenance of Oracle 11i eBusiness Suite Applications, Demantra Demand Planning, Oracle Transportation Management (OTM), Oracle SOA Suite and Telnet• Provided Technical Support for Business leads in AR, Shipping, OM, Finance, ASCP, EDI, BPEL and Printing modules• Primary contact for Hosting Partner (Velocity) and Oracle third party extend support (Rimini). Responsible for the communication and management of project plans, system outages, product releases and other day-to-day incidents • Responsible for migrating new developer code, data fixes, new EDI partners (BPEL) and application updates to Production environment• Managed and supported business user/client ServiceNow helpdesk tickets related to System Applications, Oracle Security and Auditing• Responsible for the bi-monthly and quarterly Oracle applications/database clone schedules and administering post-clone scripts• Executed month-end Collections, Data Rollups and Demantra engine for Advanced Supply Chain Planning

Responsible for Oracle 11i eBusiness Suite Applications system administration and maintenanceTroubleshooting Key ERP application modules which include Order Management, Material Transactions, Workflow and FinancialsDeveloped and coordinated project plan for scheduled System Outages including the shutdown and startup of all Application and the Middle Tier Infrastructure Managed and handled all helpdesk tickets for System Applications and Oracle Applications Team Leader of 24x7 on-call support teamKey Accomplishments:Enhanced Portal Dashboard for automated alerting of critical business processesDevelopment and design of business forms and documents such as Customer Invoices, Packing Slips and Business ReportsActive Member in implementing Sarbanes-Oxley (SOX) for Auditing Accountability and Responsibility as well as implementing SOX compliance to User Accounts, Forms, Request Groups and Oracle ResponsibilitiesContributed to the documentation and implementation of a Disaster Recovery Plan and participated in a successful offsite Disaster Recovery test

Administered user accounts for Oracle Portal, Oracle ERP and Custom ApplicationsAdministered the procurement process for all printer equipment and supplies for company manufacturing warehouse and central officesConducted quality assurance reviews of all business print jobsResponsible for generating, distributing and posting daily, weekly, monthly and quarterly reports for Sales, Marketing and Artist teamsSupported and resolved all warehouse printer issues and all digital document archival activitiesMember of 24x7 on-call supportKey Accomplishments:Created a sustainable set of procedures to ensure a high degree of system availabilityImplemented, customized and administered corporate SLA policiesActive member in planning, implementing and executing a $1.2 million Data Center relocation project Participated in the rollout of the Scan Based Trading (SBT) project for major company accounts

Designed and installed network infrastructure layout for workstations and servers including centralizing the main database to reduce manual laborRedesigned website to better suit customer needs and increase business productivity

Coordinated and operated sophisticated digital printing equipmentProvided quality customer service, including the anticipation of customer needs by suggesting alternatives and problem solving solutions

Troubleshooting for computer hardware and software equipment with an emphasis on Windows 9x/ME and Windows 2000/XPProvided customer support in computer hardware/software sales and repair

Broadcasted real time financial market information to over 300 international customers via Internet and phoneProvided technical market analysis via InternetHelped traders decipher quick market action after important economic releases.

Bachelor Of Science, Computer Information Systems; Database Administration

Education record