Cameron Smith Email & Phone Number

Milton Keynes, Gb

Milton Keynes, England, United Kingdom

Milton Keynes, England, United Kingdom

Bedford

Working a temporary customer service role dealing with the general enquiries of applicants and students at Bedford College, communicating through email, live chat and telephone. My responsibilities include:- Efficiently responding to high volumes of calls, live chats and emails- Using excellent process knowledge to provide customers information on how to navigate systems and organisational information- Using emotional intelligence to deliver empathetic communication to customers after discovering the outcome of their application

Manchester, England, United Kingdom

Coaching U13s at grass roots level, covering Sunday morning matchdays and Friday night training sessions. My responsibilities included: - Planning training drills, and adapting them according to player numbers, where it was important to think on my feet efficiently to maintain fluidity in the sessions.- Leading team talks, where I used empathy to communicate in a manner that was effective for each player, adjusting my tone of voice, use of demonstrations, and use of jargon depending on the individual I was interacting with- Communicating with parents over Whatsapp to organise matchdays and training- Writing in-depth match reports- Delivering player instructions and adjusting tactics on matchdays- Caretaker manager for a month when the manager was away

Manchester, England, United Kingdom

A pressurised commission-based role where I worked towards individual and collective monthly targets, which were based on several sales metrics as well as customer service feedback. It was a hybrid sales role, interacting with customers both in store and over the phone.I regularly exceeded my sales targets, being named in the top 10 salespeople for the Manchester region for May 2021. This required me to assimilate and apply a large amount of continually changing product knowledge, embracing not only mobile phones but the wider services of the parent company BT, for example, broadband. I developed interpersonal skills, for example, clear and concise language, a friendly tone of voice, and active listening. This enabled me to build rapport with customers, gaining their trust by demonstrating a commitment to apply my excellent product knowledge and identify the best solution to meet their needs.I balanced this role alongside my university degree, sometimes working fulltime hours. I applied time management approaches including prioritisation, breaking tasks into chunks of work, scheduling tasks and preparing, allowing me to exceed sales targets while simultaneously meeting university deadlines. I enjoyed the challenge of the sales process in this intense, highly competitive, target driven role.

Bedford

A customer service role in a retail store, providing positive, individualised customer care for 100s of customers every week.- Awarded colleague of the month for excellent attitude and customer service skills- Worked under time pressure to put out stock by the end of the day, demonstrating a strong work ethic in a physically demanding environment - I enjoyed developing my product knowledge and interpersonal skills to help customers with their purchase decisions and provide the best customer experience possible

Bsc, Psychology

Education record