Cameron Souter Email & Phone Number

Perth, Scotland, United Kingdom

Scotland, United Kingdom

Perth, United Kingdom

This is a fast paced frontline role. I am part of an important property claims team offering help to those that need it - from major fires to a lost mobile phone I am there to help.The role is customer facing so talking to customers is an important aspect of my role - the ability to built rapport and support people when they required it. The role requires the use of a range of computer systems on a daily basis and the ability to manage your own workload. Challenging failure as a team is an important aspect to the working environment as well as embracing change and new methods.

St Andrews Fife

- Currently work at Front End ensuring the daily running of the checkout and service areas of the store during our opening hours.-Customer service desk trained, I action refunds, exchanges along with tobacco and lottery sales.- Working closely with customers to resolve quality issues with stock they may have or are about to purchase.- As team support we are role models for customer service all ways striving to give the very best we can, encouraging other colleges to follow examples. - General organisation of the department and shift I am running.- Day-to-Day task, management of till operators coordinating breaks so there is minimal impact to the customer and business needs. - Dealing with and logging customer complaints.- Staff training which includes Health and Safety management; key to this is mentoring new members of staff. -Liaise with management to identify times of day where we may require additional support or staff to ensure we can meet customer needs

Edinburgh, United Kingdom

- Open and close the shop, as well as emergency callouts over festive period or out of normal working hours.- Work with Staff to maintain a good sense of community within the store keeping moral high and staff motivated to achieve the best they can.-Delegate tasks to to be finished in set time and to high standards.- Ensure Customers are receiving excellent service, building good relations with your regular customers, getting to know some on first name terms, keeping loyalty to the store.- Ensure Shop floor is presentable and easy to locate products, also making it safe for colleagues and customers alike.-Carrying out promotional changes ensuring our best offers are on display and the correct price and times.-I have good money handling knowledge as a trained cash admin I was responsible for making sure all cash was uplifted correctly, change accepted and that all the safes and tills balanced, also responsible for ensuring any tills that do not balance are investigated and colleagues receive the correct training.- Monitor staff performance identifying those who need help to achieve the best they can and those who require praise and extra additional training to push themselves further and achieve more.- Investigate conflict within store, and keep it to a minimal work with all colleagues to create a great working atmosphere across shifts and age groups.-Plan shift depending on available staff, prioritise jobs to ensure the customers get what they want, and the store is running as efficiently as possible- Carrying out necessary daily routines both legal and additional chores.- I obtained my personal alcohol license as I was often the only duty cover on shift.

Edinburgh, United Kingdom

Throughout Fife

Hnd Countryside Management And Environmental Sustainability, Natural Resources/Conservation, General

Education record