Provided support to end-users for hardware, software, and network-related issues.Diagnose and resolve technical problems related to desktops, laptops, peripherals, and mobile devices.Respond to and resolve help desk tickets, ensuring a high level of customer satisfaction.Set up and configure new systems, new applications, and upgrades. Manage user account information, permissions, and rights.Assisted in the establishment of an overseas IT Support Desk by successfully training a large team on our systems, SOPs, and troubleshooting techniques, resulting in an empowered workforce capable of efficiently resolving and escalating support tickets, enhancing global operational efficiency.

Worked in a fast-paced environment with heavy time management Used strategic planning to place servers in areas where they were most needed basing on customer volume and time allocation.Worked alongside upper management to set schedules and train all incoming front of the house employeesHandled multiple POS systemsMonitor and reconcile all cash drawers at end of shift, maintain records of everyday transactions, and prepare an updated customer database to recognize all patrons.Ascertain and resolve customers concerns, requests, and/or complaints promptlyAdminister all incoming phone calls and book required admission tickets and provide all information about schedule and pricing.