• Managed entire recruitment lifecycle from initial contact to offer negotiation and onboarding, ensuring a seamless and positive candidate experience. • Conducted candidate screenings and interviews to evaluate qualifications, skills, and cultural fit. • Oversaw candidate pipelines and maintained accurate records using applicant tracking system (ATS). • Ensured accurate and timely processing of payroll.

• Oversaw day-to-day operations of the front store, including sales, inventory management, and customer service, resulting in consistently exceeding sales and customer service targets. • Performed regular performance evaluations and implemented development plans to enhance employee productivity and job satisfaction. • Managed inventory levels, monitored product expiration dates, and coordinated merchandise displays to maximize sales and minimize waste. • Utilized sales data to identify opportunities for product expansion and promotional activities.

• Designed standard operating procedures and drafted policy to review course content for quality. • Developed needs analyses for support staff. • Updated non-discrimination policy to create an equitable workforce.