Designing and testing product solutions for Metronet customers specifically with Metronet's Wi-Fi products. Tasked with becoming the Subject Matter Expert on the Wi-Fi line and to create documentation for internal teams to use in order to provide adequate knowledge and training in the product lines. Worked with multiple vendors in order to properly guide the company's product decisions.

Working high tier support for large scale business customers, in the top 5% of business revenue, Including Government and larger business. Supporting repairs to Internet, POTS, and HPBX. With all customers using Metronet's fiber network and support products.

Worked on military communication systems utilizing DOD contracted products.Worked through updating physical equipment and integrating it into small footprint mobile pieces of equipment.Cross trained on a variety of equipment and data transmission mediums

Worked with exclusively business customers of all sizes to troubleshoot issues with their various Metronet services. These could include internet, managed Wi-Fi, HPBX, and other services in that manner.All work was done in a call center style requiring the usage of effective verbal communication in order to adequately assist customers.

Installed at various businesses equipment to meet their needs. Equipment such as: APs, routers, phones, and all of the cable for these devices as well.Became proficient in data cable termination and installation. Learned site management and design as well as network cabinet design for efficient space management