Cameron Ward Email & Phone Number

Lafayette, In, Us

West Lafayette, Indiana, United States

 Manage desktop computing specialists Manage specialty device support specialists Manage AppDev team Manage teams responsible for:o Desktop Readinesso Digital Signageo Devices with Custom Configurationso Custom (per-customer) Support Process Development and Support Monitor and analyze performance metrics and KPIs including:o Development of new metrics and KPIso Integration of KPIs with customer outcomes Technical planning Problem Management Project coordination

West Lafayette, Indiana, United States

As a systems engineer I address high-level support requests and incidents which are not able to be resolved by earlier levels of support. I also engage in project management, project execution, planning, and post-proj. QA. My ownership areas include desktop system configuration via GPO, administration of campus-wide file services, and standards-setting for both the GPO and the FS work. I am also responsible for technical writing and documentation development. In my ownership areas I am responsible for creating department-wide support standards, the creation and dissemination of training materials, and the implementation of the standards I have developed. I am a SharePoint 2013/Online Designer for my department and for supported departments.

West Lafayette

As an associate systems engineer I address high-level support requests and incidents which are not able to be resolved by earlier levels of support. I also engage in project management, project execution, planning, and post-proj. QA. My ownership areas include desktop system configuration via GPO, administration of campus-wide file services, and standards-setting for both the GPO and the FS work. I am also responsible for technical writing and documentation development. In my ownership areas I am responsible for creating department-wide support standards, the creation and dissemination of training materials, and the implementation of the standards I have developed. I am a SharePoint 2013/Online Designer for my department and for supported departments.

Lafayette, Indiana Area

In ITCR-CSDS I perform advanced troubleshooting and function as a gatekeeper for high-level ticket escalation. My ownership areas include documentation writing and File/Folder services maintenance including permissions and access management.

Lafayette, Indiana Area

I installed, configured and administrated the Altiris Client Support System as well as data collection and prep for SCCM 2012. I also provided advanced tier 2 desktop support.

At DHSMV I was primarily in charge of migrating accounts for 200+ officers throughout the state from the DOT domain to the DHSMV domain and upgrading their security to current industry standards. The migration project entailed domain server upgrades, software configuration, and licensing adjustments. I also was part of an automation development team, developing scripts in CMD, VB, PowerShell, and other software to automate domain migrations and user information transfers. In addition, I was on a project management team that is responsible for all of the planning and implementation of DHSMV consolidation programs for the IT hardware and software in Commercial Vehicle Enforcement. I also administered a test domain for pre-deployment testing of software patches and new hardware solutions. In addition, I was responsible for installing and supporting new drive images, PCs, laptops, tablets, printers, mobile devices, and other computer hardware in a fast-paced law enforcement enviroment. I supported hardware and software in office, remote, and mobile locations such as police cruisers, motorcycles, mobile command centers and emergency response vehicles. I also performed basic account administration duties, including account creation, account permissions, password resets, etc. in Active Directory. I was also responsible for writing documentation, maintaining inventory for Commercial Vehicle Enforcement, and instructing users in the use of their PCs and software such as MS Office, in addition to mission specific software.

Endpoint support of workstations and users including on-the-fly hardware and software repair and installation, repair depot design and maintenance process development, documentation writing, and remote user support. I also was an administrator for the Nortel PBX.

Tallahassee, Florida Area

ACAI was a small business catering to high-end customers in the Florida Big Bend region. Our principal service was the design and installation of premium custom cabinetry in storerooms, closets, and other areas of the home. My role as the Director of Sales and Business Development was to develop and implement corporate strategies that would ensure financial success and the ongoing delivery of premium products and services. During my time with the company I oversaw several successful marketing campaigns which resulted in a doubling of customer engagement and a 4-fold increase over baseline in repeat sales. I left the company in 2008 to pursue my education and change careers into the IT industry.

Master Of Science - Ms, Strategic Communication, A

This degree demonstrates expert knowledge and experience in all areas of Public Relations and the theories and methods used in the field..

Certificate, Strategic Communication Management, A

I received a certificate in Strategic Communication Management as an optional "add-on" to my M.S. in Communication. This certificate.

B.A., Religion/Philosophy

Aa, General Education