Orchestrates the $100 million cutting-edge SAP S/4HANA Cloud ERP transformation of legacy SAP ERP systems resulting in a complete modernization of financial billing and enterprise systems for Lumen Technologies. Leads the ERP Finance ART using Scaled Agile Framework (SAFe), ensuring alignment of SAFe principles and methodologies. Facilitates SAFe ceremonies such as Scrum of Scrums, Program Increment (PI) Planning, and Inspect and Adapt (I&A) sessions, fostering a transparent, collaborative, and synchronized work environment among five specialized Scrum teams. Delivers commitments within 90% - 95% deployment rate throughout each monthly planning cycle (PC) by developing comprehensive roadmaps, refining backlogs, and meticulously planning two-week sprint iterations for the MEC, ACT, and DWBI teams Guarantees execution of data processes, delivery of complete extracts, and generation of business intelligence reports by closely partnering with engineering managers and solution architects to define upstream sources and ensure quality data readiness necessary for successful ETL processes such as data ingestion and transformation

Transforms LUMEN EDGE cloud provisioning platform with cutting-edge SAAS products

Cigna Healthcare | Core PlatformsLaunches empowering data solutions for Client and Producer Healthcare consumers by architecting keyring identifiers for multiple source systems into a single unified data structure using ETL processesManages Client/Producer MDM and Data Quality Management Services scrum teams across the Core Platform Value Stream, ensuring alignment with strategic objectives.Leads quarterly Program Increment ceremonies, orchestrating PI planning, backlog refinement, sprint planning, review, and retrospectives to optimize team performance and delivery timelines.Coordinates stakeholder solutioning and program meetings, fostering collaboration and ensuring requirements adhere to the scrum team working agreement and definition of ready.Implemented ETL processes using Informatica to extract data from multiple sources, transforming it for consistency, and loading it into a cloud-based data warehouse, resulting in improved data quality and analytics efficiency.Developed real-time data processing pipelines using Apache Kafka and Apache Flink, enabling near real-time analytics and decision-making capabilities, reducing latency by 50% and enhancing business agility.Led the migration of legacy ETL workflows to a cloud-native architecture, leveraging AWS services such as S3 and Redshift, resulting in 30% cost reduction and increased scalability to accommodate growing data volumes.

Johnson & Johnson | MedTech | Supply ChainDevelop and ship mobile app for Field Sales Representatives in North America and Latin America to track and monitor global supply chain via a self-service interface- Planned and estimated 2-week sprints in a time-efficient manner that allowed the Self-Serve scrum team to deliver 97% of the MVP according to the J&J MedTech product roadmap.- Owns and drives backlog grooming and management, prioritizes user stories, creates BDD acceptance criteria to ensure on-time delivery and averaging 88% throughput sprint over sprint- Defines features and technical user stories by collaborating with other product owners, system engineers, program managers, developers, testers, and customers- Deploys Google Analytics to capture user adoption trends and presents key performance metrics during weekly stakeholder meetings- Promotes continuous feedback during demo presentations in Sprint Review; advocates user adoption and onboards Field Sales Representatives

Fiserv Inc. | Digital Banking | DNA UX Shipped transformational digital banking tool built to connect small and midsized institutions to the future. Completely personalized to each institution, mobile-first, and evolved client-user experience.- Fostered communication between stakeholders, engineering, and marketing, resulting in improved speeds of feature development life-cycle by 26% year over year- Owned business development, and met 96% of deadlines by identifying and mitigating engineering roadblocks- Managed the product backlog, and efficiently re-prioritized the backlog resulting in $55K ROI, on average, for projects during tenure- Owned planning and scheduling of 2-week sprints, articulated product vision to engineers, and defined 97% of product goals- Created user story acceptance criteria to achieve buy-in from stakeholders, and refined stories with Scrum teams- Acted as the liaison among product, IT, and sales teams to understand customer demand for new features and products

- Developed internal repository of over 120 SQL scripts to resolve business related inquiries for senior management and internal clients thus improving turn around time by 90%- Discovered how existing product suite could be leveraged to increase customer retention through increasing product accuracy by 36%- Debugged and diagnosed defects within pull requests composed of over 5 repositories during QA review ensuring bugs were caught prior to code deployment into Production- Composed root cause analysis reports for major errors occurring from quality assurance review and inspection resulting in reduced exposure and averting over $150,000 of monetary damages year over year- Completed QA and UAT by transmitting and parsing over 30,000 test results using Postman to ensure client and vendor REST API integrations correctly returned expected data

- Applied sound working knowledge of RPA and SDLC to conceptualize and create automation agents to diversify the Darwin Library- Completed in-depth audits of 60 agents, ensuring performance optimization and data precision every quarter- Deployed new and updated existing agents by utilizing GitHub and Trello to perform comprehensive peer review and ensure complete support on around 20 edits per audit- Actively participates in Scrum meetings in order to address setbacks, established objectives to deliver commitments, and forwarded departmental updates

- Mentor for the Charlie Team in the Processing Department- Provide prompt and accurate responses to clients related to background screening product specifications- Coordinate and complete multiple, ongoing tasks to meet tight customer deadlines includingbackground screening and problem solving