• Performing the same responsibilities as my eDiscovery Analyst I role, but with additional varied collections related to tort law investigations.• Communicating with a broader network of contacts including additional paralegals, case attorneys, and eDiscovery software specialists.

• Serving as a member of the eDiscovery and Information Governance team that supports the Global Investigations (GI), Legal Investigations (LI), and Litigation portfolio of casework.• Adhering to the program's standard policies, procedures, quality assurance requirements, and operational systems.• Providing eDiscovery services to support Walmart's investigation and litigation case objectives and related support activities at the request and direction of Global Investigation and the Legal Division, educating on Walmart’s Electronically Stored Information (ESI) and document retrieval.• Performing structured ESI identification related activities in support of investigative and legal matters; collect documents; convert documents into production formats.• Demonstrating basic knowledge of applicable legal processes and discovery best practices; proactive initiative to spot and resolve issues.• Having ability to work autonomously on tasks and complete tasks in a timely manner and handoff work efficiently as necessary to ensure deadlines are met.• Developing internal and external relationships by interacting and consulting with investigators, paralegals, discovery attorneys, and business partners.• Having aptitude to learn new technologies, data sources, and systems on a regular basis.• Supporting projects or work streams by collaborating with stakeholders to efficiently develop and deliver recommended solutions.• Providing data for a specified area by coordinating with other departments to collect data and consolidating.

Providing comprehensive support to internal stakeholders up to exec-level, acting as subject matter expert on Walmart’s systems, technology, and processes.• Investigated and resolved multifaceted customer issues, provided prompt and decisive resolutions to avoid dissatisfaction, and reinforced brand standards.• Conducted thorough analysis of recurring issues, identified trends and patterns with multidisciplinary groups to develop corrective measures, and accelerated improvement across the organization.• Ensured white-glove service standards in a fast-paced environment by attending to over 100 callers each day.• Attained multiple top performer awards.

Planned, developed, and delivered English lessons to classes of up to 30 students, maintaining well-organized learning environments.

Developed tailored solutions depending on client needs, cultivating a strong book of business and ensuring repeat business.

Sold a wide range of products and services, developing a healthy pipeline in both the B2B and B2C markets, exceeding all goals and metrics.