Cameron Young Email & Phone Number

Sunrise, Florida, United States

• Provide support by following established procedures to implement system configuration changes. • Process business change requests by applying knowledge of the system capability. • Troubleshoot basic system issues and make suggestions for improvement of the application.• Collaborate with internal project teams to support operational requirements.• Track and report status of product deliverables. • Other duties as needed or assigned. • Review, analyze, and modify… Show more • Provide support by following established procedures to implement system configuration changes. • Process business change requests by applying knowledge of the system capability. • Troubleshoot basic system issues and make suggestions for improvement of the application.• Collaborate with internal project teams to support operational requirements.• Track and report status of product deliverables. • Other duties as needed or assigned. • Review, analyze, and modify programming systems.• Coordinate with other technical staff members, quality control and managers regarding deadlines, deliverables, and processes.• Design and code enhancements based on specifications and user requirements.• Perform other duties and/or special projects as assigned. Show less

Sunrise, Florida, United States

• Provide support by following established procedures to implement system configuration changes. • Process business change requests by applying knowledge of the system capability. • Troubleshoot basic system issues and make suggestions for improvement of the application.• Collaborate with internal project teams to support operational requirements.• Track and report status of product deliverables. • Other duties as needed or assigned. • Review, analyze, and modify… Show more • Provide support by following established procedures to implement system configuration changes. • Process business change requests by applying knowledge of the system capability. • Troubleshoot basic system issues and make suggestions for improvement of the application.• Collaborate with internal project teams to support operational requirements.• Track and report status of product deliverables. • Other duties as needed or assigned. • Review, analyze, and modify programming systems.• Coordinate with other technical staff members, quality control and managers regarding deadlines, deliverables, and processes.• Design and code enhancements based on specifications and user requirements.• Perform other duties and/or special projects as assigned. Show less

Sunrise, Florida, United States

• Maintain, analyze, troubleshoot, and repair computer systems including hardware, software and peripherals.• Install, configure, and upgrade PC hardware and software.• Document processes involving PC configuration and standard operating procedures.• Maintain hardware inventory databases.• Participate in regular team meetings.• Ability to work a flexible hours. • Perform other duties and/or special projects as assigned.• Must adhere to shift start and end times.•… Show more • Maintain, analyze, troubleshoot, and repair computer systems including hardware, software and peripherals.• Install, configure, and upgrade PC hardware and software.• Document processes involving PC configuration and standard operating procedures.• Maintain hardware inventory databases.• Participate in regular team meetings.• Ability to work a flexible hours. • Perform other duties and/or special projects as assigned.• Must adhere to shift start and end times.• Facilitate Client Offsite Rollouts• Perform other duties and/or special projects as assigned. Show less

Sunrise, Florida, United States

• Responsible for providing first level problem determination and technical support.• proactively maintain communications with callers through the analysis and resolution process• Provide daily follow-up to ensure customer satisfaction.• Track “Open Tickets” and keep ticket histories current and complete.• Perform outlined troubleshooting and information gathering prior to call escalation.• Complete company/client reports on a weekly and monthly basis.• Monitor all… Show more • Responsible for providing first level problem determination and technical support.• proactively maintain communications with callers through the analysis and resolution process• Provide daily follow-up to ensure customer satisfaction.• Track “Open Tickets” and keep ticket histories current and complete.• Perform outlined troubleshooting and information gathering prior to call escalation.• Complete company/client reports on a weekly and monthly basis.• Monitor all customer support calls in the call tracking system, return calls from customers, as well as enter new problems or requests into the call-tracking database on a daily basis.• Document resolutions and offer suggestions for inclusion in department Knowledge Base.• Maintain, analyze, troubleshoot, and repair computer systems including hardware, software and peripherals.• Install, configure, and upgrade PC hardware and software.• Compile Hardware and Software Documentation for clients Hardware.• Created a library of standard operation procedures along with FAQs.• Remotely resolve issues using Kaseya/Techinline/Team Viewer • Maintain Weekly Hardware Inventory for client devices. • Complete Transmission Review for clients.• Quality Check Clients devices.• Maintain and Update Client Macro Sheet.• Maintain and Send Weekly Reports to all clients.• Must adhere to shift start and end times.• Facilitate Client Offsite Rollouts• Perform other duties and/or special projects as assigned. Show less

Miami-Fort Lauderdale Area

• Act as liaison for web-based application problems between users and developers.• Assist in the collection of data for identifying user requirements that may result in future system development or training.• Keep current with development of new system features.• Work to perform other duties which may be necessary for the organization, including manual labor, such as staging materials, packing, inventory, and delivery.• Troubleshoot and resolve escalated software, hardware… Show more • Act as liaison for web-based application problems between users and developers.• Assist in the collection of data for identifying user requirements that may result in future system development or training.• Keep current with development of new system features.• Work to perform other duties which may be necessary for the organization, including manual labor, such as staging materials, packing, inventory, and delivery.• Troubleshoot and resolve escalated software, hardware, printer, and dial-up/DSL/cable-modem/network issues by actively listening to the caller and asking appropriate questions to build a solution.• Complete Adherence and end shift reports.• Quality and Insurance of agent calls.• Participate in Weekly meetings with client.• Interview and screen newly hired agents.• Train and coach new agents.• Manage schedule shift for all agents.• Supervise and monitor 25 agents.• Compile daily statistics.• Manage breaks and lunches.• Supervise and monitor call volume Show less

Miami/Fort Lauderdale Area

• Troubleshoot and resolve software, hardware, printer, and dial-up/DSL/cable-modem/network issues by actively listening to the caller and asking appropriate questions to build a solution• Troubleshoot Connexus (online school) issues (Internet/application issues)• Log all calls in call tracking system, creating detailed, accurate entries• Remote in to callers' computers when necessary using the appropriate student tech support processes• Define and feedback/recap… Show more • Troubleshoot and resolve software, hardware, printer, and dial-up/DSL/cable-modem/network issues by actively listening to the caller and asking appropriate questions to build a solution• Troubleshoot Connexus (online school) issues (Internet/application issues)• Log all calls in call tracking system, creating detailed, accurate entries• Remote in to callers' computers when necessary using the appropriate student tech support processes• Define and feedback/recap user problems while providing a detailed solution to resolve each issue• Proactively follow-up (outbound) with callers (in between inbound calls) to verify that problems were resolved• Respond to voicemails and Webmail’s, follow up with responses to message board posts, and create trouble tickets as necessary• Maintain a current level of understanding of the details of home networking, high-speed Internet, dial-up and application functionality• Act as liaison for web-based application problems between users and developers• Assist in the collection of data for identifying user requirements that may result in future system development or training• Keep current with development of new system features• Work with manager to implement products and processes to increase Student Tech Support team efficiencies and quality• Work to perform other duties which may be necessary for the organization, including manual labor, such as staging materials, packing, inventory, and delivery Show less

Fort Lauderdale

• Remote Tech Support • Handle customer concerns and issues• Quarantine and clean PC and Mac computers• Multitask with remote sessions• PC-Tune-up• Handle existing customer's phone calls

Margate, Fl

• Diagnose and fixing computer/devices • Computers/devices setup & Installation • Smartphone Setup • Familiar with salesforce• Virus Removal • PC Tune-Up • Network Support, Software and Printer Configuration • Customer Service • Take 50 calls a day on average of mixed products and brands • Use remote access to solve various issues • User Access, file system, and encryption management for windows… Show more • Diagnose and fixing computer/devices • Computers/devices setup & Installation • Smartphone Setup • Familiar with salesforce• Virus Removal • PC Tune-Up • Network Support, Software and Printer Configuration • Customer Service • Take 50 calls a day on average of mixed products and brands • Use remote access to solve various issues • User Access, file system, and encryption management for windows infrastructure• Implemented Network, Systems, and Backup Policies and procedures• Configure email accounts • Reinstallation of operating systems and service packs• Virus removal and quarantine inner file system• Requirement to sell on calls Show less

Network Support

Preparation for A+ and Cisco CCNA Certification

High School, Word Processing, 9-12

Activities and Societies: Varsity Football Team 07-11 Completed all 4 years of high school and received High School Diploma.