Cameron Bailey Email & Phone Number

Murrieta, CA, US

Salt Lake City, UT

• Managed the Customer Success Managers in the 3form Strategic Accounts department. This included National Accounts and OEM departments. Our team of dedicated and helpful Customer Success Managers processes ~$13 Million.
• Sales Data: Analyze monthly and annual analytics sales data using DOMO, Visual ERP, Access, and Excel Pivot Tables to evaluate Key Performance Indicators such as quote-to-order ratio, close rate, rolling monthly.
• VOC: Listen to the Voice of the Customer to understand which of our products and services would best meet their needs. Cross train team on best practices for listening and obtaining customer feedback, and encourage.
• Increase Profitability: Identify and implement process improvement to optimize margin and offset vendor price increases. Ensure our relationships and service levels help customer realize the value of 3form products and.
• Lowered Labor Costs: Coordinate with IT department to develop online ordering tools to reduce manual order entry labor costs and streamline the customer purchase experience.
• Value-Added Service: Qualify new incoming business opportunities to ensure our products, pricing, and services provide value-added results to the customer. Nurture relationships with key decision makers to ensure.

Salt Lake City, UT

• My main objective was to offer the customer a fair resolution to their warranty claim while being financially responsible to my company. I was the escalation point of contact to resolve customer product concerns and.
• Leadership: Led cross-functional teams across internal departments to solve complex quality problems. Maintained high comfort level coordinating tasks assigned to manufacturing, product development, supply chain.
• MS Excel Pivot Tables and Access Databases: Tracked customer complaints by product lines to look for breakdown trends in company manufacturing processes. Entered information in Access databases and drew meaningful.
• Crisis Management & Negotiation: Maintained professional communication skills and a calming personality when claims issues became escalated. Confirmed customer expectations of our products were realistic and corrected.
• Product Development: Collaborated with product development teams to determine new product likelihood of customer claims based on past claims data. Proposed changes to product production and packaging that would.
• Change Management: Document instances of process breakdown and implement corrective actions. Developed coalitions for manufacturing process changes from all levels of management without official authority.

Salt Lake City, UT

• The 3form OEM department supports customers that private label the decorative 3form Varia Eco-Resin and Chroma products into their own branded product lines. In the three years in this position, I managed inside sales.
• Product Development: Participated in product line development and material feasibility for key domestic and international customers.
• Customer Service: Provided pricing quotes, issued lead times with factory, and followed up on all customer requests.
• Improved Margins: Developed new optimization process for inventory resulting in 50% reduced waste and margins improved by 20% for top-tier customer
• Document Control: Prepared job-specific compliance documents for ISO 14001 Environmental Management Systems and ISO 9001 Quality Management audits.

Master Of Business Administration (M.B.A.), Marketing & Product Branding

Activities and Societies: • Student Director of Opportunity Quest Business Summary Competition • VP of Communications for Graduate.

Bachelor Of Science, English, Public Relations, Communications

Activities and Societies: Public Relations Student Society of America-Vice President Mortar Board-HistorianPublic Relations/Communications.