Cameron Burrows

Cameron Burrows Email and Phone Number

Technical and Customer focused IT Manager | Continuous Improvement | Process Improvement | Monitoring | Alerting | Automation @ BankVic
Cameron Burrows's Location
Greater Melbourne Area, Australia, Australia
Cameron Burrows's Contact Details

Cameron Burrows personal email

n/a

Cameron Burrows phone numbers

About Cameron Burrows

Cameron Burrows is a Technical and Customer focused IT Manager | Continuous Improvement | Process Improvement | Monitoring | Alerting | Automation at BankVic. They possess expertise in itil, integration, service delivery, change management, management and 43 more skills. Colleagues describe them as "Cam has been reliable and successful in leading an Operations support team at Telstra, to ensure our Classifieds online systems were functioning with minimal downtime. He also lead the change and release management functions and achieved a very flexible weekly release cycle under constrained environments, legacy infrastructure and within an ITIL modelled business process. Also being proficient in telephony architecture and development, Cam ensured consistent communication & alignment between the support and development teams." and "Cameron is a talented application support team leader. He not only independently manages the Telstra Media Classifieds support team but is leading the change management programme. He has the ability to stay cool under pressure and provide concise actionable support when directing major incidents and change. I would be happy to recommend Cameron to any IT organisation requiring an enterprise change and application support management champion."

Cameron Burrows's Current Company Details
BankVic

Bankvic

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Technical and Customer focused IT Manager | Continuous Improvement | Process Improvement | Monitoring | Alerting | Automation
Cameron Burrows Work Experience Details
  • Bankvic
    Head Of It Applications And Support
    Bankvic Feb 2023 - Present
    Melbourne, Vic, Au
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  • Jb Hi-Fi
    Support Office Technology Manager
    Jb Hi-Fi Aug 2020 - Feb 2023
    Melbourne , Vic, Au
    I lead a cross brand team including User Access Management and Desktop Services.
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  • Jb Hi-Fi
    It Application Support Manager
    Jb Hi-Fi May 2014 - Aug 2020
    Melbourne , Vic, Au
    Key Responsibilities• Management of 7 direct reports across Level 2 and Level 3 Application Support. All facets of management from Task allocation and coordination to performance management• Manage the delivery of core systems (POS, Order Management Systems and monitoring web services) including: -- Vendor engagement -- Testing; utilising operational resources -- Incident and Problem management• Define and manage the Change and Release process• Coordination of deployments of distributed systems• Monitor and manage the availability of integrated systems across production and non-production environmentsAchievements• Streamlined deployments of distributed store systems• Developed and implemented monitoring web service (distributed Web API and JQuery/Bootstrap front end)• Liaised with Infrastructure and other technical teams to define and implement testing environments• Defined and transitioned external after hours level 1 support to internal level 1 service desk
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  • University Of Melbourne
    Service Delivery Manager
    University Of Melbourne Jul 2013 - May 2014
    Key Responsibilities• Interface between Relationship Managers and Technical teams• Primary point of contact for escalations due to SLA breaches of services• Facilitate communication and coordinate technical teams for the successful resolution of outstanding incidents and service requests• Monitor processes and identify areas for improvement. Coordinate and communicate process improvements• Attend and contribute process and technical knowledge at Incident and Problem review meetingsAchievements• Assisted the Incident Manager with a review of the existing Incident Management process and defined and implemented improvements for the Major Incident Management process
  • Telstra Advertising Network
    It Operations Manager
    Telstra Advertising Network Jul 2009 - Jan 2013
    Key Responsibilities• Management of 8 direct reports in the areas of Support, Service Desk, Incident Management, Problem Management, Release Management and Environment Management.• Management of 12 3rd party vendor staff including Systems Engineers, Database Administrators and Support Developers.• Managed teams to ensure the successful running and delivery of Tradingpost.com.au, Carshowroom.com.au, Tradingpostracing.com.au and related backend systems.• Coordinate resolution and communicate status and root cause for all major incidents.• Conduct Post Incident Reviews for all major incidents.• Coordinate and conduct Change Advisory Boards for releases.• Primary business representative for all interaction with Sensis IT and 3rd party vendors for major incidents.• Stakeholder management for all Incidents and Releases.• Manage the resource and task allocation for all support and release activities.• Single point of contact for vendors to define Service Level Agreements.Achievements• Designed, implemented and governed ITIL processes for Incident, Requests and Release Management.• Managed resources for the successful resolution of incidents and identify recurring problems.• Improved communication with Project teams to bundle functionality to reduce deployment times.• Streamlined the existing Release process to increase stakeholder communication and reduce meeting time.• Designed, developed and improved service delivery and overall efficiency. • Coordinate discovery sessions with business units to identify and define service improvements.• Successfully managed all telephony and CTI systems and vendor relations under extreme budgetary constraints.• Job redesigned to include additional team of Application Experts.• Project Manager, architect and developer for Telephony Refresh to consolidate and replace current telephony offerings and extend functionality and supportability while reducing infrastructure and costs.
  • Sensis Classifieds
    Support Manager
    Sensis Classifieds May 2007 - Jun 2009
    Au
    Key Responsibilities• Coordinate resources for the Support Team and on call schedule.• Assess, prioritize and allocate support incidents to the Support Team.• Technical support (including on call) for the Tradingpost website and other online applications.• Manage 4 direct reports.• Manage the resolution of all major incidents.Achievements• Manage the development schedule for the Application Enhancement Team.• Coordinate resources for Project Delivery and the Application Enhancement Team.• Implemented a Support Development Team consisting of senior management and vendors to design and manage cross business strategy.• Technologies Implemented: ASP.NET, C#, VB6, SQL Server 2000 and 2005, IIS.
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  • Trading Post
    Senior Support Developer
    Trading Post Aug 2005 - Apr 2007
    Au
    Key Responsibilities• Technical support (including on call) for the Tradingpost website and other online applications.• Assess, prioritize and allocate support incidents.Achievements• Job redesigned as recognition of management skills to include 3 contractors and 1 direct report.• Technologies Implemented: ASP.NET, C#, VB6, SQL Server 2000 and 2005, IIS.
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  • Elektron Consulting
    Applications Developer
    Elektron Consulting Jun 2005 - Jul 2005
    Key Responsibilities• Develop client applications.• Provide data extractions and massage data for reporting.• Technologies Implemented: VB6, VBA, Access 2000.
  • Gui Computing
    Developer
    Gui Computing Jan 2004 - May 2005
    Key Responsibilities• Develop and maintain client/server applications.• Develop and maintain web applications.• Provide on-site and phone support for clients.Achievements• Development and successful rollout of client/server application for Victorian immunization system. Still in use.• Technologies Implemented: VB6, SQL Server 7.0 and 2000, ASP, ASP.NET, C#.
  • Advanced Voice Systems
    Ivr Developer
    Advanced Voice Systems Feb 2003 - May 2004
    Key Responsibilities• Develop and maintain client IVR systems.• Provide on-site and phone support for clients.Achievements• Reverse engineer IVR call flows in instances where legacy source code was unavailable.• Technologies Implemented: Envox 6 Communications Development Platform, Dialogic Hardware/Middleware, ASP, DHTML, SQL Server 7.0 and 2000.
  • Mdi Corporation
    Jade/Web Developer
    Mdi Corporation Feb 2002 - Nov 2002
    Key Responsibilities• Develop Billing and Asset Management components for MDI Corporation’s in house web based Help Desk and Project Management system Severity One.
  • Call Time Solutions
    Senior Systems Engineer
    Call Time Solutions Dec 1999 - Oct 2001
    Key Responsibilities• Lead a team of engineers in the Research and Development department.• Develop technical solutions and strategies.• Test and evaluate new leading edge technologies.• Installation, administration, development and troubleshooting of core CTI platform.• Liaise between different departments and clients at all levels.• Provide technical support and advice for other departments including senior management and clients.• Provide technical advice during sales meetings.Achievements• Single point of contact for international senior developers.• Selected as technical advice for Executive strategy meetings.• Senior mentor and instructor for developers and contractors.• Evaluate and test Alpha and Beta projects for CIC (Customer Interaction Centre) add-ons.• Develop test strategies for new CTI/IVR technologies• Successful installation and trouble shooting of latest CIC add-ons, including Nuance Speech Recognition, Cisco VoIP.• Development of integration solutions between CIC and other applications.• Presented proof of concept for Speaker Verification system to media and customers.• Technologies Implemented: Proprietary computer telephony (CIC, Envox 6 Communications Development Platform) and Speech recognition (Nuance) systems, integrated with VBScript and VB6 to create enterprise speech enabled telephony systems.
  • Postel/Vectus
    Developer
    Postel/Vectus Nov 1998 - Nov 1999
    Key Responsibilities• Design and develop technical solutions for Call Center campaigns.• Developed integration of operator applications to CIC telephony system.• Liaison between different departments and clients at all levels.• Provide training to operators with custom built campaign applications.• Provide technical support for custom built campaign applications and network problems.Achievements• Mentor junior developer and contractors.• Developed a template application integrated to CIC telephony system.• Integration of operator application to real time Credit Card system.

Cameron Burrows Skills

Itil Integration Service Delivery Change Management Management Microsoft Sql Server Incident Management Vendor Management Agile Methodologies It Operations System Deployment Requirements Analysis Sql Testing Asp.net Iis Asp Database Design Technical Support Team Leadership Sdlc Web Services C# .net Eclipse Software Development Service Desk Xml Requirements Gathering Java Ivr Cti Telephony Envox Syntellect Android Development Telephony Support Nuance Speech Recognition Problem Management Release Management It Service Management Troubleshooting It Management Service Management Service Improvement Governance Itil V3 Foundations Certified

Cameron Burrows Education Details

  • Monash University
    Monash University
    Major In Software Development

Frequently Asked Questions about Cameron Burrows

What company does Cameron Burrows work for?

Cameron Burrows works for Bankvic

What is Cameron Burrows's role at the current company?

Cameron Burrows's current role is Technical and Customer focused IT Manager | Continuous Improvement | Process Improvement | Monitoring | Alerting | Automation.

What is Cameron Burrows's email address?

Cameron Burrows's email address is ca****@****tra.com

What is Cameron Burrows's direct phone number?

Cameron Burrows's direct phone number is +613853*****

What schools did Cameron Burrows attend?

Cameron Burrows attended Monash University.

What are some of Cameron Burrows's interests?

Cameron Burrows has interest in Android Development, Squash.

What skills is Cameron Burrows known for?

Cameron Burrows has skills like Itil, Integration, Service Delivery, Change Management, Management, Microsoft Sql Server, Incident Management, Vendor Management, Agile Methodologies, It Operations, System Deployment, Requirements Analysis.

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