Cameron Chavarria Email & Phone Number

Portland, Oregon Area

Providing a full range of technical services to small and medium sized businesses within the Portland Metro Area with clientele located throughout the region including Beaverton, Clackamas, and Hillsboro. Hardware repair, network setup and administration, communications solutions, and web design all offered with a focus on ease of use and attention to your company's goals at the forefront.

• Collated and triaged a large backlogged international client portfolio; revamping complex processes and documenting nuanced client expectations for docketing, communications, and general management.• Coordinated with technical specialists and paralegals to draft and file patent materials while documenting the process in more simplified step-by-step instructions to assist fellow team members for the present and future.

Portland, Oregon Metropolitan Area

• Provided direct assistance to users in a ticket-based support environment, and received the “Mercari Elite Award” three months in a row for outstanding service.• Created and coordinated bug reports and tickets for back-end Development and QA departments.• As the founding member of the Mercari Tech Team, assisted my team lead with establishing new protocols for identifying and addressing tech-related inquiries; improving metrics and customer satisfaction ratings.• Created training materials and workflows for the internal knowledge base, based on ticket subject data to ensure team metrics were maintained in accordance with established company requirements.• Assisting local Project Manager with new feature tests related to product updates and promotions.

Portland, Oregon Area

• Office management – Supply ordering, vendor coordination, event planning, incoming/outgoing mail, processing incoming payments• Answering incoming calls and providing service for owners, guests, and potential reservations• Records management – Unit/Owner Files, Personnel Files, Vendor Account Files, and virtual database updates• Employee training and internal system setup for new hires• Acquisitions support – setting up communications services for acquired companies and properties, phone routing, and integration with in-house systems• Computer maintenance- Upgrades, malware and virus removal, hardware repairs• Procurement and setup of technology solutions for on-site and remote users- Laptops, monitors, printers, mobile devices, etc.• Providing Technical support for on-site and remote users – as many as 600 employees• Identifying, reporting, and tracking of proprietary front end and back end system errors using ticketing system• Software implementation and documentation for training materials• Network Administration (TCP/IP, DHCP, WiFi, Port Forwarding and filtering, Firewall, Content Filtering)

Downtown Portland, Oregon

• Provided support to legal assistants, paralegals, and attorneys.• Direct assistance during various high-profile litigations.• Worked closely with managing shareholders to collaborate on client development and marketing projects.• Provided on-site IT support.

Downtown Portland, Oregon

• Delivered direct support to a small office team of three attorneys and two paralegals.• Acted as the front-facing representative for clients and vendors.• Established systems for managing legal records and facilities management filing.• Provided technical support for the office including logistical setup for various meetings and events.

Downtown Portland, Oregon

• Operating multi-line phone and advanced intercom system.• Coordination of in-office meetings.• Timekeeping for attorney billable hours and other data entry tasks.• Maintaining hospitality and creating a welcome environment for guests.