Cameron Chaves Email & Phone Number

Culver City, California, United States

In this role, I am accountable for spearheading end-to-end management of thousands of customer payments to ensure timely dispatch to accounts daily, while successfully leading the department in payment processing volume. Closely work with title companies and attorneys to complete customer loan payoffs. Develop daily, weekly, and annual reports on company payment processing systems as well as acquired electronic bill pay from 3rd party vendors for secure transfer to accounts… Show more In this role, I am accountable for spearheading end-to-end management of thousands of customer payments to ensure timely dispatch to accounts daily, while successfully leading the department in payment processing volume. Closely work with title companies and attorneys to complete customer loan payoffs. Develop daily, weekly, and annual reports on company payment processing systems as well as acquired electronic bill pay from 3rd party vendors for secure transfer to accounts receivable.Highlights of my key accomplishments: ➺ Minimized departments monthly average error count from 6 to 2.➺ Directed and facilitated the payment processing team to meet company standards for processing time and accuracy.➺ Mitigated discrepancies by reconciling bank of origin during the payment clearing timeline.➺ Supervised and audited payment software to achieve company standards of same-day processing.➺ Took the role of an interim manager, learned a great deal of managerial experience, and commended by the senior management as department continued to achieve all goals. Show less

Los Angeles, California, United States

During this tenure, I led the department in loan funding volume, while ensuring compliance with set standards. Obtained documentation required for underwriting residential mortgages. Guided customers on company duration and expectations for the loan application process. Approved loans for closing by communicating effectively with underwriting and consulting departments. Collaborated with title companies and closing attorneys to ensure new home purchases close on time.List of my… Show more During this tenure, I led the department in loan funding volume, while ensuring compliance with set standards. Obtained documentation required for underwriting residential mortgages. Guided customers on company duration and expectations for the loan application process. Approved loans for closing by communicating effectively with underwriting and consulting departments. Collaborated with title companies and closing attorneys to ensure new home purchases close on time.List of my achievements: ➺ Established open communication via phone and email to engage customers, updating on the progress throughout the loan process.➺ Used problem-solving skills to satisfy qualifying conditions for loan approval.➺ Reduced the loan application process below industry average on cash out refinances. Show less

Los Angeles, California, United States

As a Bankruptcy Specialist, I pooled resources with bankruptcy attorneys to ensure proper company representation in Chapter 7 and 13 bankruptcy court cases. Organized team training to enhance coordination with the legal counsel and conducted department training to streamline workflow. Examined data in excel workbooks for court motions and claims. Analyzed and edited motions and claims for accuracy prior to filing in court.My notable contributions: ➺ Supported the company in dropping the… Show more As a Bankruptcy Specialist, I pooled resources with bankruptcy attorneys to ensure proper company representation in Chapter 7 and 13 bankruptcy court cases. Organized team training to enhance coordination with the legal counsel and conducted department training to streamline workflow. Examined data in excel workbooks for court motions and claims. Analyzed and edited motions and claims for accuracy prior to filing in court.My notable contributions: ➺ Supported the company in dropping the number of poor-performing loans to a delinquency rate of 7%, with an industry average of 20%.➺ Fostered an effective network of bankruptcy attorneys empowering the company to become the number 1 default servicer for FHLMC amidst hundreds of companies that service for FHLMC.➺ Set up consistent communication with attorneys and paralegals with 40+ firms to ensure court motions, claims, and filings completed accurately and timely to meet legal deadlines. Show less

Pittsburgh, Pennsylvania, United States

I delivered pro-active customer support through the phone, promoted and enrolled customers in various payment programs, and addressed written and verbal requests. Partnered with third-party agencies to facilitate customers with impound account inquiries. Coordinated with departments to identify solutions and provide customers with a prompt and effective resolution.Two of my accomplishments: ➺ Oversaw and piloted the department in inbound customer call volume with maximum success.➺… Show more I delivered pro-active customer support through the phone, promoted and enrolled customers in various payment programs, and addressed written and verbal requests. Partnered with third-party agencies to facilitate customers with impound account inquiries. Coordinated with departments to identify solutions and provide customers with a prompt and effective resolution.Two of my accomplishments: ➺ Oversaw and piloted the department in inbound customer call volume with maximum success.➺ Accomplished first call resolution with calling customers, solving the problem in the very first attempt. Show less