Supervise the planning, development, and implementation of B2B SaaS product roadmap, setting OKRs and tracking success metrics and failures to iterate on product development. Conduct in-depth market analyses, user research, and internal stakeholder feedback sessions to ensure our product vision meets current customer needs and market relevancy.Microsoft Office, JIRA/Atlassian Suite, Agile/Scrum, Pendo, Hubspot, Confluence, Productboard, Salesforce, Zendesk, Freshdesk, Figma, DecisionTools, StatTools, WPS

Technical Engineer and Project Manager for a cloud SaaS company focused on increasing revenue through customer adoption, retention, and expansion. Supply Chain Consultant who interfaces daily with global C-Suite Executives, Directors, and Managers to assist them in improving and optimizing their global business operations and supply chains.Key Contributions:• Advise supply chain executives and managers to analyze and evaluate global supply chains that extend through logistics and distribution, purchasing, manufacturing, inventory and shortage management. Develop and assist in implementing solutions in concert with C-suite executives and leadership.> Guide executives and directors on $100M+ of inventory across 20 global customers> Manage and train clients in North America, Asia, South America, and Europe• Versed in full customer lifecycle processes including pre-sales strategies, demos, onboarding, implementation and support using CRM• Lead the strategic direction of accounts by establishing and articulating account growth and client satisfaction goals in relation to client expectations. Serve as an advisor to develop vision, innovation, and industry expertise. Establish relationships proactively and grows customer intimacy.• Focus on account expansion and revenue generation. Involves sales support for penetration of specific deals. Advises on and executes business development strategies.

Oversee implementation, time-to-value, ROI, and expansion for our multinational manufacturing accounts.

I worked cross-functionally with customer support and engineering teams to improve our customer experience by maintaining and updating a Python-based datamapping system used for parsing travel confirmation e-mail data. I did this by identifying and correcting flagged errors in our code to preemptively avoid parsing issues before they affected our customers. I communicated with and created support for new travel vendors to expand Tripit's relevance to a broader traveler base. I was responsible for creating monthly KPI reports and company-wide newsletters to share key wins and customer successes to support sales and marketing efforts. I have experience implementing agile scrum teams and was responsible for facilitating on-time and productive two-week sprints.

I was responsible for hiring, training, scheduling, and managing 200+ associates, division advisors, and supervisors in both Men’s and Women’s departments. I made strategic decisions about sales targets, merchandise orders, and labor budget with an integrated Japanese and American management team. My team achieved a ratio of 188:1 customer compliments to complaints which ensured the foundation of a loyal customer base in this brand new market. I managed a Customer Service team that collected consumer feedback, communicated findings to staff and spearheaded projects to change service accordingly. I handled high-level customer complaints and comments individually. During my time as a manager, I implemented an Excel-based tracking chart to improve sales of top-selling products and communicate findings with associates to maximize sales and profit.

Mastered leadership skills and store operations at supervisor level in two high-volume sales UNIQLO stores: Manhattan’s 5th Avenue Global Flagship store (American staff, 600+) and Tokyo’s Shimokitazawa Store (Japanese Staff, 90). Helped plan a new market expansion on the West Coast US region, reaching millions of new customers. As a cross-functional leader, I was integral in hiring, training, planning, motivating, and achieving the highest earnings per square-foot among all stores in Union Square, San Francisco.

During my time as an undergraduate in Washington, DC, I worked alongside Iraqi embassy attachés to coordinate official Iraqi activities with American non-governmental organization events. This included attending events alongside and on behalf of the Ambassador and embassy staff, contacting people of significance to the Iraqi government concerning relevant events, and maintaining a digest of summarized articles from NGO's that were of special interest to the Ambassador and attachés.