Cameron Ryan Email & Phone Number

Bryanston

Bryanton

· Understand and adhere to Incident Logging Process Fault Logging on Ocular Service Desk· Action all Assigned Cases within SLA· Fault Resolution on all Ocular Products (Level 1)· Escalation to Level 2 Feedback to Customers and Support on Cases resolved/pending· Complete Daily Health Checks - All Ocular Installed Systems· Monthly Tasks - Backup and.

Randburg

• Monitor all production systems and services via PRTG
• Install, manage and maintain PRTG to ensure efficient systems monitoring
• First point of contact for all system queries / complaints
• Conduct regular physical checks of all equipment in the server room
• Report all storage disk failures and replace disks
• Liaise with 3rd party providers i.e. Telkom, Neotel, Accent, Ocular, Vodacom, Dell and Internet Solutions

Randburg

• 1st and 2nd Line Desktop Support (XP,Vista,Win7, Win 8 and Win 10)
• Install and support all inhouse applications
• Add/Remove users on AD, Exchange and Network Shares.
• Create Users on Aspect, Install and configure Aspect software.
• Setup and Support VPN
• Printer Setup and Support

Randburg

• Offer support to all Johannesburg technicians.
• Ensure that all technicians are utilized in their respective areas.
• Assist staff members with urgent installation appointments.
• Ensure that all technicians are closed off accordingly.
• Assist on the CLO scheduling mailbox.
• Assist irate clients.

Randburg

• Establishing, building and maintaining relationships with our various partners.
• Contract administration, feedback and daily statistical reporting.
• Ensure that Customer Service standards are maintained in a highly pressurized environment.
• Provide service within the region as well as other departments/regions/staff within Tracker.
• Meet/exceed targets.
• Data capturing.

Rivonia

• Position: Inbound Call Centre Agent (Wits Business School)Responsibilities:
• Provide students with information on offered courses.
• Send brochures and application forms via email.
• Provide contact numbers to students for course managers.
• Log leads to course managers via Lead Tracker system for follow up. ==================================================================Position: Inbound Call Centre Agent (Lindsay Saker)Responsibilities:
• Advise customers on active promotions.

Rivonia

• The servicedesk runs 24/7 365 days. Shifts are scheduled and each shift is 12 hours.Client base extends from SA to Botswana, Kenya, Lesotho, Mozambique, Namibia, Nigeria, Swaziland, Tanzania, Uganda, Zambia and the.
• Logging incidents and service requests.
• Categorizing incidents and service requests.
• Prioritizing incidents and service requests.
• Allocating service requests.
• Coordinating, monitoring and escalating service requests.

Rivovia

• Liaise with customers on behalf of Mercedes-Benz.
• Have a minimum of 75 successful outbound calls per day.
• Achieve a CSI score above 85 % (Post Service Scores).
• Ask questions as posed from the interview.
• Update system with customer responses.
• Keep client relationship at a professional level.

Comptia Server+, Information Technology, Pending Completion (Feb 2017)

Installing And Configuring Windows Server 2012 R2, Information Technology, Completed

Comptia Network+, Information Technology, Completed

Comptia A+, Information Technology, Completed

Matric, Secondary Education, 12

Activities and Societies: Chess TeamSubjects:  Afrikaans HG  Biology SG  English HG  Geography SG  Mathematics SG  Science SG