Customer Success Associate
CurrentKitman Labs is a SaaS startup company leading the Athlete Management System industry with their sports data analytics platform. As a member of the Partnership Success team, my primary responsibilities include the following: Drive account strategy for 12 accounts spanning across professional sports teams and leagues, as well as private clinics. Oversee execution against ROI goals by working with customers to ensure value and adoption from our platform as well as identifying churn risks and collaborating on prevention strategies; conduct core data analysis on injury rates and burden, leveraging medical records and billing dataCaptain the Major League Soccer strategic project as the lead touchpoint for both internal and external stakeholders providing routine project updates, managing product deadlines, and building overall account strategy for 20K+ external users of our EMR, performance optimization and league operations suiteGuide product development roadmaps with customer product feedback sessions, communicating customer requirements to product, engineering, data science, and sales teams to prioritize product development features in go-to-market strategy