▪ Led and mentored onsite/offshore engineers for Device Partner Center and Featured Devices, ensuringsuperior support while collaborating with account teams.▪ Served as a well-informed resource for the team, providing valuable insights and guidance to foster excellence.▪ Collaborated with software engineers to define feature requirements, thereby improving client experiences through product evolution.▪ Implemented automated responses within the OEM membership tool to… Show more ▪ Led and mentored onsite/offshore engineers for Device Partner Center and Featured Devices, ensuringsuperior support while collaborating with account teams.▪ Served as a well-informed resource for the team, providing valuable insights and guidance to foster excellence.▪ Collaborated with software engineers to define feature requirements, thereby improving client experiences through product evolution.▪ Implemented automated responses within the OEM membership tool to reduce manual workload and allow for strategic allocation of freed up resources.▪ Spearheaded security migration for 60K+ end-users, enhancing sign-on security across multiple portals.▪ Utilized Power BI dashboards for informed decisions and automated tasks, offering real-time insights.▪ Authored comprehensive documentation to illuminate workflows and establish standardized processes.▪ Communicated complex technical details to high profile clients, consistently earning praise for clarity andsimplicity.▪ Received Spot On: A-Team and Hats Off Awards for outstanding coordination, leadership, and customerservice. Show less

▪ Delivered exceptional support as the primary point of contact for Device Partner Center and OEM BI webportals, extending exemplary help desk support to valued B2B clients.▪ Enhanced workflow efficiency using COSMIC CRM, salesforce marketing cloud, and cutting-edge tools,simplifying operations and enriching customer interactions.▪ Led knowledge-sharing initiatives for onboarding and trained new team members, fostering a synchronized and productive team dynamic.▪… Show more ▪ Delivered exceptional support as the primary point of contact for Device Partner Center and OEM BI webportals, extending exemplary help desk support to valued B2B clients.▪ Enhanced workflow efficiency using COSMIC CRM, salesforce marketing cloud, and cutting-edge tools,simplifying operations and enriching customer interactions.▪ Led knowledge-sharing initiatives for onboarding and trained new team members, fostering a synchronized and productive team dynamic.▪ Pioneered the design and implementation of novel product features that perceptibly elevated the userexperience, augmenting the value proposition of our offerings. Show less