Cameron Ficker Email & Phone Number

Portland, Oregon Area

• Implement new broker and brokerage contracts to sell Cambia Health Solutions products including, Regence BlueCross BlueShield of OR & UT, Regence BlueShield of WA & ID, Asuris North West Health, BridgeSpan and LifeMap.• Responsible for validating brokers professional certification at both a State and Federal level, to maintain compliance with our contracts. • Educate and train new brokers and brokerages on our contract policies. • Monitor and process broker’s demographic changes and broker of record changes. • Facilitate and manage brokerage’s mergers, acquisitions and/or buyouts. Responsible for reviewing purchase agreements, state affiliations and movement of commission payments.• Assist with The Departments of insurance in multiple states on audits of broker information and compliance with state regulatory requirements. • Develop and maintain process improvement projects as the Subject Matter Expert. Projects include improving our website to help ensure brokers have a positive experience, updating contract language, testing new software updates, and creating onboarding portals as an external tool for brokers.• Organize and lead internal meetings to collaborate with other departments to promote best practices while ensuring we are in compliant.• Acts as a business liaison to coordinate communications between internal departments, external brokers/consultants, and external clients.• Create various tracking tools that assist in monitoring workload to ensure compliance timeliness. • Oversee updating internal documentation on our producers and policies. • Train internal team members on our producers and policies.

Portland, Oregon, United States

• Communicated daily with individual members, group employers, brokers, providers, attorneys, other insurance companies in a high-volume call center. • Assisted with billing, claims, benefits and enrollment questions or concerns.• Effectively able to focus on one call resolution with a 99% accurate rate.• Developed rapport with external customers and partners by deescalating their concerns and following up with status updates timely. • Co-developed training modules for newly hired customer service professionals. Responsibilities included writing training documentation, presenting training material, and provided coaching to new hires. • Represented my department as a Subject of Matter Expert in onboarding a new operation system. My responsibilities included representing my department in project meetings, testing the new operation system for errors, writing new documentation, and coordinating communications between internal departments and the external vendor.

Portland, Oregon, United States

• Responsible for conducting surveys and interviews with Oregon residence to collect 2010 Census data. • Enumerated of individual residential who did not complete the census questioner.• Complied and reported accurate confidential data while following the Federal law privacy guidelines. • Negotiated with agitated individuals to reach a mutually beneficial outcome.

Clackamas County, Oregon, United States

• Created and responded to strategic opportunities to sell Warm Spirit products while recruiting new consultant service representatives. • Implemented training for new sales consultants with an average of 25 new consultants per week. • Developed and maintained comprehensive account management plans.• Traveled to Chicago IL for 8 weeks to help assist with new location set up. Responsibilities included creating customer service phone scripts, training 15 new consultant service representatives on products, and providing coaching feedback.

Tigard, Or

• Provided excellent customer service in a fast-paced and dynamic call center, handle incoming and outgoing calls advising customers of their options and answering there billing questions in a positive and friendly manner.• Used web-based tools to identify and screen customers for identity theft.• Collected past due accounts while providing customers with a high level of support.• Answered an average of 92 calls per day from customers who identity needed to be validated to completing their financial transactions. Achieved a 98% average performance rating, which placed me in the top 5% for the department.

Portland, Oregon Area

• Responsible for managing and maintaining patient records.• Billing insurance companies with ICD-9 codes and negotiating settlements with attorney.• Managing billing departments of Washington clinics.

Portland, Oregon Area

• To advise customer of the past due credit balance.• To collect payments from past due customers.• To help with customer questions.

Clackamas, Or.

• Stocking garden plants and dealing with vendors.• Helping customers with questions and product knowledge.• Caring for plant stocks and ordering planting material.

Education record

Certificate In Film, Film/Video And Photographic Arts

Activities and Societies: Art of Film Screen writingCurrently studying to get my Certificate in Film.

Education record