Chief Officer, Technology & Innovation
Boston , Ma, Us
▪︎ Led a team of web developers, data analysts, content producers, and infrastructure engineers across nine-global offices. Responsible for prioritizing technology investments and shepherding organization through evolution of digital platform to support 5-year strategic plan to more than triple the number of educators and students reached by the end of 2022.▪︎ Collaborated with Marketing, Program, and Advancement groups to ensure high quality, consistent delivery of digital marketing and online resources in support of public awareness, educator learning and fund raising.▪︎ Reorganized staff to create organization’s first Data Analysis and Management team.▪︎ Instituted agile development processes and data-driven decision making across all technology teams; including use of Kanban boards, daily standups, audience engagement dashboards, and help desk metrics to prioritize team efforts, drive continuous improvement, and enable other departments with key information.▪︎ Led an RFI/RFP process, which centered diversity, equity, and belonging, for a nearly $3M, 2-year contract to select a technology implementation partner. Selected a Latina-owned firm at the end of an effort that is recognized as the most inclusive, transparent, and equitable process the organization has ever conducted.▪︎ Created cross-functional study group to understand and examine hidden bias within Machine Learning and Artificial Intelligence; collaborated with Program team to develop a basic curriculum for Facing History educators and students about technology-based bias.▪︎ Collaborated with both the Program and Advancement departments to migrate all critical in-person activities to wholly digital experiences during the Covid-19 pandemic. All pre-pandemic goals were exceeded, and evaluation showed that digital experiences were better received than in-person versions of the same events.
