Operations Manager at Morrisons in Kirkcaldy.

Supporting the rollout of a new replenishment process within Morrisons stores in East Scotland. Providing pre and post-implementation support visits to ensure a smooth transition into the new ways of working.

Progression as a Fresh Manager into a larger store. Overseeing the Fresh Foods, Produce, Florist and Garden Centre Departments.Leading a team of over 25 colleagues. Managing sales and waste in a large format Morrisons store while also providing range and availability to customers.

Fresh Manager at Morrisons in St Andrews. Responsible for overseeing the Fresh Foods and Fruit and Veg/Produce departments in store. Managing a team of over 15 colleagues in one of Morrisons busy Seasonal stores.

Temporarily seconded into the Cafe Manager role in St Andrews store to support over Winter.

3 Month role overseeing 2 main projects:Recruitment of colleagues for 30 stores across East Scotland.> Monitoring contract base figures across the East Scotland Region.> Field-based role, visiting stores to monitor recruitment presence in the local community.> Supporting stores with end-to-end recruitment process, including application, interview and hiring.> Organising and overseeing Open Day Recruitment Events in key areas (i.e. Edinburgh).> Working closely with East Scotland People (HR) Managers.> Engaging existing colleagues to mitigate colleague turnover and improve store culture.> Arranging for seasonal temporary contracts to be implemented across stores with higher uplift during peak winter trading weeks.Implementation of training for the installation of Self Scan Checkouts for Morrisons Gibraltar.> Working remotely, mostly through video conferences to achieve goals.> Working closely with the Gibraltar store management team and stakeholders in Head Office to overcome challenges presented by the implementation of new devices.> Working with the Gibraltar store team to ensure the training of colleagues was completed throughout the customer service team and ensure adequate understanding of the new processes being implemented.> Support with other miscellaneous tasks encapsulated within the Gibraltar Fresh-look project.

Another Summer supporting Fort William store during its peak seasonal trade in the customer cafe. Achievements in this role:> Region leading sales, taking an average of over £12,850 each week.> Average +51% LFL sales on last year.> Increasing average basket spend by approximately £2.Personal achievements in this role:> Working in a completely different environment.> Bettering my skills in training and development of new and existing colleagues.> Building resilience in a new team.

Working within the services department, covering the Checkouts, Customer Service Desk, Car Park and Petrol Station as a member of the Management Team.> Reporting satisfaction KPIs to both the management team and the wider store in engaging and informative formats> Creating positive sales YOY within the Petrol Station> Implementing new routines to influence a change in Team Leader culture and responsibilities> Upskilling department colleagues and multiskilling colleagues within other areas of the store> Handling customer complaints> Investigating cash discrepancies> Responsible for ensuring that Shrink prevention routines are in place and any potential threats are mitigated

Manager of the Fresh Food and Produce Departments at Morrisons in Fort William for 6 month secondment. Supporting one of the biggest seasonal Morrisons stores through the busiest period in the year.> Worked as part of a wider management team, answering directly to the Store Manager> Lead and guided two teams throughout the Summer business period (18 colleagues across both departments)> Managed and Influenced both sales and waste figures within the department> Coached new colleagues to the business> Worked as part of a wider Management Team to deliver on sales and other KPIs across the store> Utilised stock rotation methods and organising to achieve consistent results for quality within the departments> Working with stocking systems to control availability for customers

Launched the Amazon Flex Delivery service at Morrisons in Glenrothes. Alongside another Team Leader within the department, we trained a team of new and existing colleagues and met the requirements of launching the Amazon Department.> Interviewed and trained new and existing colleagues in a brand new department within the store> Delivered on KPIs set by Amazon in order to meet the requirements of the launch> Worked with other managers to improve the availability of products throughout the store in order to meet KPIs> Coached colleagues as a group and individually to help them achieve the targets assigned to their role

Fast-paced call handling in an office environment, working individually and as part of a larger team to deliver for the company shareholders and meet the roles KPIs.Dealing with a variety of shareholders including homeowners, architects, builders and trade stores. Tasks involved creating quotations and handling sales, troubleshooting technical, electrical and installation problems in order to ensure the correct operation of products and also discussing options and benefits of products with shareholders to create the best option for customers.