• Work closely with internal team leads to create, document, enforce and improve program processes for enterprise-level clients• Manage special projects; this includes managing internal, cross-departmental, and external resources to scope LOE, draft SOWs and technical requirements documents, manage timelines and assets, conduct product testing and QA, and meet and satisfy client expectations to ensure the successful launch and conclusion of projects• Troubleshoot advanced technical… Show more • Work closely with internal team leads to create, document, enforce and improve program processes for enterprise-level clients• Manage special projects; this includes managing internal, cross-departmental, and external resources to scope LOE, draft SOWs and technical requirements documents, manage timelines and assets, conduct product testing and QA, and meet and satisfy client expectations to ensure the successful launch and conclusion of projects• Troubleshoot advanced technical problems and work with the technical solutions team and global support engineers to resolve issues or scope custom workarounds for clients as needed• Document internal and client-facing workflow processes for daily requests, special projects, and data management flows• Develop and maintain production QA checklists and dashboard reporting for production and QA metrics analysis• Work remotely with a variety of domestic and international team members and clients across several different time zones in a fast-paced environment while maintaining an excellent quality of service Show less

• Led and mentored a small team to cover production needs such as managing client expectations, planning timelines and milestones, troubleshooting issues, and ensuring the successful deployment of final products• Created and maintained internal documentation of operational knowledge and streamline team processes through the use of production trackers, Salesforce, JIRA, and weekly client meetings

• Conducted remote client training sessions and weekly meetings using web conferencing tools such as WebEx and Zoom meetings• Produced, tested and deployed email marketing campaigns, volume registration forms and unsubscribe forms

• Worked closely with clients and team leads to plan and execute interactive products (e.g. web content, app source code, desktop and mobile apps, and sweepstakes databases, iTunes, Facebook, Android and YouTube applications/APIs)• Conducted asset management for audio, visual, frontend and backend code components for digital marketing campaigns across current and upcoming platforms and devices• Performed quality assurance and user acceptance testing on desktop and mobile apps and… Show more • Worked closely with clients and team leads to plan and execute interactive products (e.g. web content, app source code, desktop and mobile apps, and sweepstakes databases, iTunes, Facebook, Android and YouTube applications/APIs)• Conducted asset management for audio, visual, frontend and backend code components for digital marketing campaigns across current and upcoming platforms and devices• Performed quality assurance and user acceptance testing on desktop and mobile apps and websites across a variety of mobile and browser platforms and devices (iOS, Android, Chrome, etc) Show less

• Delegated resource distribution for 5,000+ projects a year (100+ projects per week, including social media apps, web games and immersive sites for browser, mobile and tablet experiences) for a department of 70+ members• Led training workshops, analyzed production risks, and resolved issues to ensure maximum efficiency of production operations• Collaborated with the development team to implement enhancements to the company’s proprietary resource management tool • Assessed and… Show more • Delegated resource distribution for 5,000+ projects a year (100+ projects per week, including social media apps, web games and immersive sites for browser, mobile and tablet experiences) for a department of 70+ members• Led training workshops, analyzed production risks, and resolved issues to ensure maximum efficiency of production operations• Collaborated with the development team to implement enhancements to the company’s proprietary resource management tool • Assessed and forecasted production by generating weekly status reports for the EVP Show less

• Maintained and updated all conference websites including the main DMW website• Spearheaded transition from a Drupal-based website to WordPress to increase efficiency and ease of usability for site creations • Executed email marketing campaigns and customer relations management via MailChimp email marketing service provider• Designed and produced marketing materials (flyers, email campaigns, ad text) and sponsorship packages• Updated and created conference logo and website… Show more • Maintained and updated all conference websites including the main DMW website• Spearheaded transition from a Drupal-based website to WordPress to increase efficiency and ease of usability for site creations • Executed email marketing campaigns and customer relations management via MailChimp email marketing service provider• Designed and produced marketing materials (flyers, email campaigns, ad text) and sponsorship packages• Updated and created conference logo and website designs• Managed social media campaigns (Facebook groups, Twitter)• Targeted potential conference sponsors and created custom packages according to the sponsor’s budget and marketing needs• Coordinated and updated DMW content on partner websites (CES, NAB Show, Canadian Media Wire) and vice versa• Worked with C-Level executives and sponsors on conference panel attendance, participation, and direction Show less

• Provided call volume/sales support for the restaurant and cross-trained in the reservations department• Coordinated sales, tracked guest details and information, and communicated guest needs between 14 of the hotel’s numerous departments• Demonstrated versatility by cross-training at the hotel’s short-staffed front desk during a high-occupancy month gaining key face-to-face customer service and sales skills• Showed ability to multi-task under tight deadlines and the capacity to… Show more • Provided call volume/sales support for the restaurant and cross-trained in the reservations department• Coordinated sales, tracked guest details and information, and communicated guest needs between 14 of the hotel’s numerous departments• Demonstrated versatility by cross-training at the hotel’s short-staffed front desk during a high-occupancy month gaining key face-to-face customer service and sales skills• Showed ability to multi-task under tight deadlines and the capacity to learn in an unfamiliar, high-pressure, fast-paced work environment to efficiently use computer software such as Opera and Lotus Notes with less than 2 weeks’ time and little direction Show less

Managed phones, front desk duties and script coverage for Los Angeles-based management and production company while gaining talent management industry experience.

Spent a year abroad teaching and managing 4-5 English class lesson plans and schedules for Samsung's mid-level to senior executive employees in Gumi, South Korea.

Coordinated and created campaign slogan, marketing schedule, and overall marketing theme for the committee and designed, ordered and helped distribute promotional materials to be placed around campus using target market research gleaned from campus-wide surveys. Planned on-campus events by coordinating with other campus groups and assisting with event set-up, management, and clean-up.

Facilitated relations between this online social marketplace and students by promoting the website through the use of contests, give-aways, and on-campus events to successfully increase awareness among the student body.

Wrote coverage for the 1st and 2nd place-winning screenplays submitted to the annual Baltimore Screenplay Competition. Developed a critical eye for plot elements, character development, and other items necessary for a winning screenplay.

Performed production assistant duties: attended and assisted on-location interviews, conducted background research at local libraries, compiled release forms for on-location shoots, catalogued film footage for producers, and transcribed key interview dialogue.

Logged tapes and facilitated communication and coordination between executive producers, field producers, and cameramen for ABC’s 24/7 documentary filmed at the Johns Hopkins Hospital.

Served as CEO for a staff of 16 and a budget of $2500 for this EdVenture Partners-affiliated program run in conjunction with the JHU Advertising & Promotion course. Led coordination, production and presentation of the group's marketing campaign and co-presented the team’s final PowerPoint presentation attended by Sapphire Mobile’s CEO (the client) and other prominent JHU faculty. Effectively coordinated and implemented staff meetings and facilitated correspondence between the six agency… Show more Served as CEO for a staff of 16 and a budget of $2500 for this EdVenture Partners-affiliated program run in conjunction with the JHU Advertising & Promotion course. Led coordination, production and presentation of the group's marketing campaign and co-presented the team’s final PowerPoint presentation attended by Sapphire Mobile’s CEO (the client) and other prominent JHU faculty. Effectively coordinated and implemented staff meetings and facilitated correspondence between the six agency departments, professor, and EdVenture’s program facilitator via weekly reports and daily contact to execute campus-wide promotional events. Show less

Sold residents on long-term leases to maintain an occupancy rate of over 90% in a 7-story, 140+room building. Coordinated office duties while gaining customer service and people skills. Performed successful cold calls, provided apartment tours, handled scheduling, filing and confidential paperwork with a professional demeanor while working in a fast-paced leasing environment.