Chief Operating Officer And Deputy Chief Executive Officer
Brisbane, Australia
Library For All is a profit-for-purpose organisation that created a class-leading education technology solution for the world's most disadvantaged children. For just $11 per student, Library For All can provide one child with a lifetime of literacy and numeracy, irrespective of language, location, or learning environment.My responsibilities included:• Development of growth strategy, business planning and operational planning• Creating the organisational-wide performance framework and managing business performance • Managing enterprise financial performance and product commercialisation• All customer-facing operations including product design, delivery & support (including partnerships)• All back-office operations including project management office, finance, administration, people & culture, enterprise technology, risk, legal, warehouse & fulfilment, procurement, and supply chain• Creating all enterprise systems, processes, policies and managing business continuity planning• Leading merger due diligence, and operational integration in to Save the Children AustraliaMy key achievements included:• Transitioning from a proof-of-concept (50k users) to achieving multi-modal scale (562k users)• Growing reach from 1 language in 1 country to 20+ languages in 10 countries• Growing core team from 5 people in one office, to 40 people in 17 offices across 10 countries• Growing contractor network to >1,000 contractors in 31 countries• Growing product and impact offering from 5 to 90 unique complimentary product offerings• Achieving 3x years of >100% revenue growth, positive net-result and balance sheet growth• Developing the organisational culture and consistently achieving 86% employee engagement score• Achieving strong followership and an 88% 360-degree leadership approval rating• Diversifying not-for-profit business operations to achieve 46% earned commercial revenues• Successfully merging and integrating Library For All with Save the Children