Cameron Iverson

Cameron Iverson Email and Phone Number

Passionate in Empowering Others to Deliver World Class Customer Experiences @ Wolters Kluwer Tax & Accounting US
Cameron Iverson's Location
El Dorado, Kansas, United States, United States
Cameron Iverson's Contact Details
About Cameron Iverson

A 25 year veteran of the Contact Center industry with a passion for growth; specializing in Call Center Management, Operations, Real Time Management, and Continued Process Improvement. A people leader with the ability to relate the link of Operations to Employee and Customer impacts. Acquired the experience of developing all Operation and Supervisory processes for a global company utilizing Lean Six Sigma methodologies.

Cameron Iverson's Current Company Details
Wolters Kluwer Tax & Accounting US

Wolters Kluwer Tax & Accounting Us

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Passionate in Empowering Others to Deliver World Class Customer Experiences
Cameron Iverson Work Experience Details
  • Wolters Kluwer Tax & Accounting Us
    Director, Customer Service Operations
    Wolters Kluwer Tax & Accounting Us Dec 2022 - Present
    Kennesaw, Ga - Georgia, Us
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  • Wolters Kluwer Tax & Accounting Us
    Manager, Customer Experience
    Wolters Kluwer Tax & Accounting Us Jul 2019 - Dec 2022
    Kennesaw, Ga - Georgia, Us
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  • Taskus
    Sr. Cx Consultant
    Taskus Jan 2018 - Jul 2019
    New Braunfels, Texas, Us
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  • Cox Communications
    Customer Advocate Group Supervisor
    Cox Communications Sep 2014 - Jan 2018
    Atlanta, Ga, Us
    Direct People Leader at both the Tier One and Secondary Support Levels. Lead employees to ensure individual, team, and company success. Provide guidance and coaching to help employees professionally grow and promote. Process development and standardization utilizing LEAN Six Sigma mindsets.
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  • Cox Communications
    Technical Support Supervisor
    Cox Communications 2013 - Aug 2014
    Atlanta, Ga, Us
    To grow and develop a dedicated team of employees to provide world class customer care in a way that improves them professionally, exceeds customer expectation, and assists Cox in being the most trusted provider of communication and entertainment services in America.
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  • The Schwan Food Company
    Customer Service Manager
    The Schwan Food Company 2010 - 2012
    Marshall, Minnesota, Us
    Be the face of Schwans within a specific territory. Route Sales, Customer Generation, and Fund Raisers.
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  • Sykes
    Operations Manager
    Sykes 2000 - 2009
    Tampa, Florida, Us
    Managed Scheduling, reporting, and payroll for location. Helped promote an environment of continuous growth and change.
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  • Sykes
    6-Sigma Support Analyst
    Sykes Oct 2005 - Jun 2008
    Tampa, Florida, Us
    Continuous Process Improvement, LEAN Six Sigma, Internal Consultant, Designed and implemented operational process, management process, and technological tools to help improve efficiencies, employee moral, and overall profit.
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Cameron Iverson Skills

Call Centers Management Process Improvement Six Sigma Contact Centers Customer Service Telecommunications Business Process Improvement Ewfm Avaya Change Management Project Management Quality Management Acd Analytics Sales Call Center Situational Leadership Ivr Performance Reporting Executive Reporting Visio Project Planning Voice Of The Customer Schedules Financial Reporting Acd Management Lean Tools Lean Operations Lean Thinking Decision Trees Value Stream Mapping Process Flow Process Redesign Roi Management Cultural Awareness Cultural Diversity Sales Process International Project Management Customer Experience Customer Satisfaction Leadership Fmea Hiring Practices Agent For Change Sales Management Business Travel Ios New Business Development Real Time Monitoring

Cameron Iverson Education Details

  • Cowley College
    Cowley College

Frequently Asked Questions about Cameron Iverson

What company does Cameron Iverson work for?

Cameron Iverson works for Wolters Kluwer Tax & Accounting Us

What is Cameron Iverson's role at the current company?

Cameron Iverson's current role is Passionate in Empowering Others to Deliver World Class Customer Experiences.

What is Cameron Iverson's email address?

Cameron Iverson's email address is ca****@****wer.com

What schools did Cameron Iverson attend?

Cameron Iverson attended Cowley College.

What skills is Cameron Iverson known for?

Cameron Iverson has skills like Call Centers, Management, Process Improvement, Six Sigma, Contact Centers, Customer Service, Telecommunications, Business Process Improvement, Ewfm, Avaya, Change Management, Project Management.

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