• Plan and organize the schedule of surgical cases, imaging studies, and consultations in the office and in the hospital, aligning with the needs of our doctors, with a strong focus on efficiency driving revenue. • Communicate with insurance companies, advocating for our patients and doctors to obtain authorizations for planned, medically-necessary surgical procedures. • Function as a liaison between our patients and physicians, facilitating communication in both directions between… Show more • Plan and organize the schedule of surgical cases, imaging studies, and consultations in the office and in the hospital, aligning with the needs of our doctors, with a strong focus on efficiency driving revenue. • Communicate with insurance companies, advocating for our patients and doctors to obtain authorizations for planned, medically-necessary surgical procedures. • Function as a liaison between our patients and physicians, facilitating communication in both directions between those parties. • Respond to day-to-day clinical needs of our doctors and referring doctors in the community. Show less

• Assisted patients, educating them about lens technology, frame construction, fit, and style. • Communicated with patients and doctors to obtain and discuss relevant confidential records. • Selected, ordered, set prices, and inventoried new merchandise. • Effected search engine optimization by regularly updating the store's website and social media profiles and utilizing key phrases to enhance the presence of the business on the Internet. • Exceeded patients’ expectations by… Show more • Assisted patients, educating them about lens technology, frame construction, fit, and style. • Communicated with patients and doctors to obtain and discuss relevant confidential records. • Selected, ordered, set prices, and inventoried new merchandise. • Effected search engine optimization by regularly updating the store's website and social media profiles and utilizing key phrases to enhance the presence of the business on the Internet. • Exceeded patients’ expectations by offering the highest level of service and professionalism. Show less

• Welcomed and greeted customers by name after meeting them once or twice. • Handled large amounts of cash each day, typically exceeding $100,000. • Maintained a courteous and professional attitude, even when working with irate customers. • Added value by asking fact-finding questions to uncover needs and informing customers of additional products and services that would benefit them.

• Generated $325,000 in personal sales against a plan of $240,000. • Encouraged every customer to open a store credit card; succeeded in meeting and exceeding my credit goal each month. • Developed strong customer relations through maintaining a clientele book. • Contacted customers by telephone to advise them of current and upcoming promotions. • Quickly resolved complaints to the customers' satisfaction.