Customer Service & Sales Support:• Main point of contact for customers, providing product details and addressing inquiries.• Analyzed past sales to forecast trends, enabling effective inventory management.• Managed inside sales activities and maintained price lists for accuracy.Logistics Coordination:• Coordinated shipping and customs clearance with staff, vendors, and brokers.• Managed logistics to ensure timely and accurate deliveries.• Developed and maintained inventory systems and prepared shipment paperwork.• Calculated shipping charges and resolved shipping issues cost-effectively.Operational Management:• Communicated with finance for prompt vendor payment and pricing negotiations.• Provided administrative support, ensuring compliance and easy record retrieval.• Identified areas for process improvement and enhanced operational efficiency.• Managed purchase orders and processed payments in CAD and USD.Team Leadership & Collaboration:• Led and mentored support staff, fostering a collaborative environment.• Maintained strong relationships with technical and admin staff.• Contributed to event planning and coordinated visitors.Accomplishments:• Streamlined shipment documentation, reducing errors by 15%.• Implemented an inventory management system, improving accuracy by 20%.• Coordinated a marketing campaign, increasing sales by 10% in the first quarter.

• Managed customer accounts, ensuring timely and accurate invoicing.• Developed systems for tracking invoices and reducing errors.• Provided financial reports to senior management for decision-making.• Coordinated with clients to resolve billing issues and improve customer satisfaction.

Tech Defense was a small IT company providing IT consulting and services to individuals and small businesses.My work included but was not limited to:• I visited different business locations and residential addresses to offer IT support services. During my visits, I worked closely with clients to understand their specific needs and provided tailored solutions to address their issues. This included hands-on troubleshooting and problem-solving, as well as educating clients on the proper operation and maintenance of their technology to prevent future issues. My goal was to not only provide immediate relief, but to also equip clients with the knowledge and skills to effectively use their technology in the long-term.• Managed high-pressure situations while preserving confidentiality and sensitivity of information, and assisted in identifying process improvement opportunities. This involved analyzing current procedures, gathering information and feedback from clients, and working with the IT team to implement effective solutions. My goal was to help the company achieve greater productivity and better serve its clients.• Assisted with Classroom Sessions and Workshops at a Community Center, teaching seniors about personal device usage. I helped increase the knowledge and understanding of workshop participants, contributing to the goal of boosting their confidence and expertise in using technology.• I performed data entry and maintained the company's cloud-based information library. I used conditional formatting and data validation formulas to improve the library's user interface, resulting in faster input speeds and improved search speeds that benefited all staff members.• Transported and circulated materials (computers, printers and other devices) between the main office and customer residences. I always took pride in protecting both company and customer materials during transport and had 0% damage or loss.

As a member of the tight-knit team at the Forest Heights Community Centre, I interacted daily with residents and members of the local neighborhood association. I was responsible for providing space for programs and events, as well as assisting residents with accessing city services. My duties included performing a range of administrative support tasks, managing general office operations, and serving as the initial point of contact for walk-ins and phone calls.My work included but was not limited to:• I was the first point of contact for over 30 customers daily, and through effective communication and engagement, I was able to improve customer satisfaction by answering questions and helping the public navigate the complex services offered by the city. My goal was to improve the lives of the citizens of Kitchener.• I also supervised groups of young adults during evening shifts, demonstrating friendliness, authority, fairness, empathy and understanding, which helped me to build rapport with individuals from difficult backgrounds and home life and gave them mentorship with the goal of giving them some direction in forming life targets and achieving those targets with realistic expectations.• Additionally, I was responsible for overseeing various community programs, providing assistance and support during their operation, and monitoring and supervising alcoholic events that took place on the premises on evenings and weekends.

• As the Health and Safety Administrator at Cargill in Guelph, Ontario, I collected and organized information related to Health and Safety, and analyzed and produced concise reports for use in staff meetings.• Produced informative Health and Safety posters for display throughout the Cargill facility in Guelph, Ontario. These posters served as a visual reminder for staff to follow proper procedures and guidelines, and helped to create a culture of safety within the workplace.• My contract was extended multiple times due to my competent and appreciated performance.

• Conducted research on several spinal surgeons and compiled reports detailing the wait times and specialties of each doctor for my employer.

• Conducted research to gather vendor information and established a new Oracle database.• Provided support in managing the mailroom operations, including handling incoming and outgoing mail.

• As a bank teller at CIBC, I processed a variety of deposits including cheques, cash, and e-transfers. Additionally, I was bondable to handle cash amounts up to $30,000 and was responsible for regularly auditing cash balances.• One of my main responsibilities was providing interpretation and assistance to clients on bank guidelines, directives, and procedures. I also assisted customers in understanding complex banking procedures and provided education to help them navigate these processes.• I was responsible for collecting and processing payments, refunds, and bills and regularly reconciled payments to ensure accuracy.• As a front-line customer service representative, I efficiently handled high-volume interactions with 50-100+ customers per day. I was able to provide accurate and timely assistance to help customers with their banking needs.