Cameron Judd Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

An advisor to, and advocate for the Acceleon customer portfolio, whilst promoting retention and loyalty to the Acceleon product suite.Some of my roles and achievements include:• Actively engaging with customers during the sales and delivery process, including supporting implementation and providing onboarding and training.• Implemented customer service standards• Created and owned the Customer Journey from onboarding to renewal• Implemented Voice of Customer program and represent our customers in internal discussions• Aligned with the customers of to ensure they are getting the most out of our products and services• Worked alongside the product team to share customer insight and feedback and align the direction of improvements and updates• Lead the design and implementation of customer success processes and tools that enhance the customer experience• Lead regular client reviews and feedback sessions with clients

Melbourne, Victoria, Australia

A diverse role managing the payroll, compliance, and accuracy of over 400 contractors, while managing and training a team of Customer Delivery Managers.This role requires stakeholder management, data analytics, business improvement, customer implementation and onboarding while managing a team of administrators in Malaysia and Melbourne.Engaging with clients across the globe to ensure their ability to compliantly employ workers in Australia.The Customer Delivery Manager manages, protects, grows and retains the 360-degree relationship with corporate and individual customers. This is a key role in maximising long term revenue opportunities by becoming trusted advisers and a key relationship architect to corporate and individual customers.

London, United Kingdom

Supporting the division, I hold responsibility for developing, streamlining, enhancing and delivering tools and processes to the division, while introducing and instilling corporate led conepts to the division. This includes: understanding and managing the shifting expectations of the divisions stakeholders; delivering software solutions to improve the divisions efficiency and compliance; working with potential and existing customers in improving their service and technology; leading the innovation community for the division and engaging in the wider community; supporting our Managing Director in developing and standardising process and procedures; and more.My role also includes management of our mobile solution, for this I negotiate and manage the mobile contracts; procure, issue and troubleshoot mobile hardware; manage and impliment the mobile device management software; create mobile policies and user guides. Key achievements include…• Negotiated a saving of £20,000 for our mobile contract renewal in 2018;• Implimented a collaboration tool do our division to manage and quantify employee engagement and encourage interaction, with an adoption level of 60% in the first month;• Founded and grew an active Innovation Community within our division to inspire change;• Managed and contributed to the Blueprint and Operational Framework for our division to be delivered as a global standard;• Coached team members in the use of new tools and technology introduced to our division

London, United Kingdom

A varied role where I supported the MD of the business along with the senior management team with various contract mobilisations, operation/innovation consultancies and client projects along with being the lead in business innovation and technology solutions. I was situated both in head office and on client sites, giving me a unique holistic overview of how the business ran. A key part of this role is to design and implement the service experience for the offices of our corporate clients.ACHIEVEMENTS• Worked closely with the Managing Director in creating and delivering bespoke facilities outsourcing solutions for our international clients• Single handily mobilised contracts in Sweden and Hong Kong with extremely short lead times ensuring the offices were correctly staffed and setup ready for daily operation• Created the international framework for ISS Front of House services across the globe by working with and standardising the documentation from the various departments• Pretotyped the Experience Manager concept as part of the ISS Corporate Garage• Ensured the growth and extension of multiple contracts through consulting and operational reviewsI've been involved in the successful organisation of operations around the UK, Europe, Singapore and Hong Kong. Clients have included BHP, Samsung, Lloyd’s of London, American Express, Danske Bank, UBS, Barclays, BMW Park Lane, Telefónica Digital, CYBG, Kleinwort Benson, Institute of Chartered Accountants in England and Wales and many more. This varied role encompasses many aspects including: -• Project Management• Change Management • Procurement • Supplier Management• Technology Sourcing • Operational Reviews • Operation Mobilisation • Innovation• Recruitment • Event Management • New Ways of Working • Business Development

London, United Kingdom

I have been involved in the successful organisation of a dozens of operations around England and Wales ranging from single-service multi-tenanted operations, to multi-service dedicated client operations. Clients have included BMW Park Lane, Telefónica Digital, The Co-operative, HIG Capital, Kleinwort Benson, Institute of Chartered Accountants in England and Wales, Northern Trust, Finmeccanica, BNP Paribas Real Estate and Capita Symonds. The majority of mobilisations and implementations have involved setting-up from scratch front of house operations in new premises, or the transfer of an existing front of house service (and personnel). The majority of projects are new business driven and include; relevant aspect of migration & project manage, change management, contract implementation, coordination of integrated services, establishment of a “one team ethos” amongst service partner teams, identification, creation & implementation of KPI’s and SLA agreement. Liaising with our office, I leverage our operational resources to ensure recruitment of new employees, introduction of suppliers, establishment of H&S framework, account set-up & invoice activation, identification & cross-training of agency team member and provision of training requirements through to the training team. In between mobilisations I have have the opportunity to provide support to the business development and marketing teams while assisting with social media campaigns. Other duties include creating & implementing a KPI Scorecards & SLA’s along with researching new technologies and service styles to implement into the business.

London, United Kingdom

Front of House (Previously known as arena21), LondonTaking the five star service ethos to the business world, ISS FS Front of House offers prestigious, blue-chip clients a range of front of house solutions. ISS FS FoH is one of the leading outsourcing and managed services companies in its field, acclaimed as providing the best receptions in London, setting the highest standards in managing meeting room facilities and is Europe's leading corporate concierge. www.issworld.comAchievements Employee of the Quarter for Q2 2008Best overall site for Q4 2007; Responsibilities: Project manage and implement new site contracts, setting up policies and procedures, maintaining and procuring client relations, staff training, sourcing for additional services, management of budgets, coordinating teams.

London, United Kingdom

Managed the Front of House operations and acted as Assistant Facilities manager onsite at 10 Old Burlington Street. A multi-tenanted building for service oriented companies.

Responsibilities: Manage all activities of the hotel. Including representing the General Manager, guest dispute resolution, crisis management, VIP duties, performing security checks, general maintenance, IT duties, staff dispute resolution, liaising with other departments and taking ownership in all situations.

Responsibilities: Manage all the activities of the hotel from 2000 - 0800hrs, balance the daily totals, run the night audit process, manage guest complaints and queries on an escalated level, organise the VIP guests and assisting them with their requests, perform security checks of the hotel both front and back of house, general maintenance and IT duties, liaising with other departments to offer assistance, take ownership of high occupancy situations and deal with guests accordingly.

Responsibilities: Manage reception shift with 2 receptionists, Balance a float at the start and finish of a shift, deal with customer complaints, answer staff and guest queries, leasing with all departments, taking reservations and amending bookings, check-in and out guests.

Group, FIT and corporate reservation inputting, VIP reservations, up selling, complaint handling, data entry, customer interaction, admin duties, co-ordination of flight crew reservations, processing travel agent commissions. Telephone OperatorResponsibilities: Admin duties, CRS reservation entering, communication distribution, complaint handling, basic reception duties, assisting guests with queries, emergency communication.

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Advanced Diploma, Hospitality Administration/Management

High School Diploma, Hospitality Management