Cameron Judd Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

• An advisor to, and advocate for the Acceleon customer portfolio, whilst promoting retention and loyalty to the Acceleon product suite.Some of my roles and achievements include:
• Actively engaging with customers during the sales and delivery process, including supporting implementation and providing onboarding and training.
• Implemented customer service standards
• Created and owned the Customer Journey from onboarding to renewal
• Implemented Voice of Customer program and represent our customers in internal discussions
• Aligned with the customers of to ensure they are getting the most out of our products and services

Melbourne, Victoria, Australia

A diverse role managing the payroll, compliance, and accuracy of over 400 contractors, while managing and training a team of Customer Delivery Managers.This role requires stakeholder management, data analytics, business improvement, customer implementation and onboarding while managing a team of administrators in Malaysia and Melbourne.Engaging with.

London, United Kingdom

• Supporting the division, I hold responsibility for developing, streamlining, enhancing and delivering tools and processes to the division, while introducing and instilling corporate led conepts to the division. This.
• Negotiated a saving of £20,000 for our mobile contract renewal in 2018;
• Implimented a collaboration tool do our division to manage and quantify employee engagement and encourage interaction, with an adoption level of 60% in the first month;
• Founded and grew an active Innovation Community within our division to inspire change;
• Managed and contributed to the Blueprint and Operational Framework for our division to be delivered as a global standard;
• Coached team members in the use of new tools and technology introduced to our division

London, United Kingdom

• A varied role where I supported the MD of the business along with the senior management team with various contract mobilisations, operation/innovation consultancies and client projects along with being the lead in.
• Worked closely with the Managing Director in creating and delivering bespoke facilities outsourcing solutions for our international clients
• Single handily mobilised contracts in Sweden and Hong Kong with extremely short lead times ensuring the offices were correctly staffed and setup ready for daily operation
• Created the international framework for ISS Front of House services across the globe by working with and standardising the documentation from the various departments
• Pretotyped the Experience Manager concept as part of the ISS Corporate Garage
• Ensured the growth and extension of multiple contracts through consulting and operational reviewsI've been involved in the successful organisation of operations around the UK, Europe, Singapore and Hong Kong. Clients.

London, United Kingdom

I have been involved in the successful organisation of a dozens of operations around England and Wales ranging from single-service multi-tenanted operations, to multi-service dedicated client operations. Clients have included BMW Park Lane, Telefónica Digital, The Co-operative, HIG Capital, Kleinwort Benson, Institute of Chartered Accountants in England.

London, United Kingdom

Front of House (Previously known as arena21), LondonTaking the five star service ethos to the business world, ISS FS Front of House offers prestigious, blue-chip clients a range of front of house solutions. ISS FS FoH is one of the leading outsourcing and managed services companies in its field, acclaimed as providing the best receptions in London, setting.

London, United Kingdom

Managed the Front of House operations and acted as Assistant Facilities manager onsite at 10 Old Burlington Street. A multi-tenanted building for service oriented companies.

Responsibilities: Manage all activities of the hotel. Including representing the General Manager, guest dispute resolution, crisis management, VIP duties, performing security checks, general maintenance, IT duties, staff dispute resolution, liaising with other departments and taking ownership in all situations.

Responsibilities: Manage all the activities of the hotel from 2000 - 0800hrs, balance the daily totals, run the night audit process, manage guest complaints and queries on an escalated level, organise the VIP guests and assisting them with their requests, perform security checks of the hotel both front and back of house, general maintenance and IT duties.

Responsibilities: Manage reception shift with 2 receptionists, Balance a float at the start and finish of a shift, deal with customer complaints, answer staff and guest queries, leasing with all departments, taking reservations and amending bookings, check-in and out guests.

Group, FIT and corporate reservation inputting, VIP reservations, up selling, complaint handling, data entry, customer interaction, admin duties, co-ordination of flight crew reservations, processing travel agent commissions. Telephone OperatorResponsibilities: Admin duties, CRS reservation entering, communication distribution, complaint handling, basic.

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Advanced Diploma, Hospitality Administration/Management

High School Diploma, Hospitality Management