Building our AM team focusing on our start up and SMB customer base.

Helped build our AM motion as an ICPresidents Club Recipient - Top Performing Rep (130% NRR)

President Club Recipient - Top Performing Manager in New Business.

Grew team from 4 to now 8 representatives, averaging 115% so far.Nuture the best team culture you can imagine. Lead weekly team trainings around Consultative & Sandler selling, MEDDIC, in-depth client discovery, negotiation, closing motions, and referral based expansion to consistently grow our ACV with prospects & clients.Developed an outbounding playbook focusing on key account engagement and demographics to increase pipeline generated by 65%.Ran SCRUM initiatives with Marketing, Product, Enablement, Product Management, and Revenue Operations to develop ABM based expansion plays and customer facing resources, presenting to Executive Leadership every 2 weeks.

Grew headcount by 50% while supporting an increase in overall individual performance across the team.Lead team to achieve an average of 10% SAL increase each quarter, resulting in a 30% overall increase in SAL production.Effectively transitioned team culture to be solution selling focused vs. product selling.Reorganized our outreach structure to focus on customers by realigning the SDR's daily activity goals around connections and conversations vs. sheer volume.

- Oversaw the entire customer pipeline, managing and reporting on ARR, MRR, Renewal Rates, Projections, Time to ROI, Customer Satisfaction, and Quantitative Customer Surveys.- Managed our Senior Customer Success Manager and Support Team members, maintaining an NPS score of 50 for clients and end users.- Built an optimized customer journey within the Client Success platform leading to a six month reduction in time to ROI for clients.- Provided in-depth consulting to the CSuite and Executive office of clients expanding Funderbolt's value and helping them map and achieve their desired success outcomes.- Directly handled escalated client relationship issues seeking to understand clients, in turn resolving their issues in a positive manner.- Worked with our Development, Sales, Marketing, and Content teams to create positive and effortless customer experiences through our technology and services.

- Worked with our Sales and Marketing teams to create an optimized campaign consulting workflow, reducing campaign time to launch by 60% and increasing monthly launches by 25%.- Worked directly with clients to create customized fundraising plans based off factors relevant to their network, status, and organizational history.- Sought out top performers in our fundraising program to become on- campus program representatives for the Funderbolt program.

- Managed a portfolio of 25 high touch clients and developed short term and long term marketing and program scaling strategies.- Successfully co-created and managed our sales outreach strategy in Hubspot leading to a 70% email open rate, 20% meeting scheduled rate, and 4% accounts closed rate.- Developed onboarding process using Basecamp, Trello, and Slack to ensure quick and meaningful customer adoption of the USEED Platform to minimize time to ROI across all partners.- Developed marketing materials for all customer partners to expand product usage across their campuses.

- Used consulting and counseling best practices to create a positive and effective advisor relationship with General Studies and Undecided students to help them navigate their academic careers.- Taught the online LASC 197PMajor Exploration course resulting in nearly 90% of students declaring a major at the end of the course.- Successfully developed, designed, and implemented the University’s “Advising on the Mall” initiative bringing our services to a high traffic public space enabling us to serve over 200 students in 8 days.- Supervised social media student intern and allow for autonomy around research projects, initiatives, and article creation.

- Provided professional interpretation of student personality, interest, and strengths assessments for a full client load aiding students in developing a career path.- Managed, organized, and facilitated 42 graduate school representatives from across the nation for the annual graduate school fair, attracting over 400 students.- Collected, organized, and interpreted the data from over 230 co- curricular outreaches from the 9 Student Services offices within the division.- Co-taught a career exploration course, US 102 covering the Myers Briggs, Strongs Interest Inventory, StrengthsQuest, networking, resume building, social media use, and interviewing.

Throughout the summer I worked on the development of weekend events and student programming. This entailed creating, designing, and implementing highly interactive and inclusive events, all of which much cost the student less than $1. I was the lead coordinator for two of the events as well as assisting with marketing and event preparation for the various other programs throughout the first semester of school.The first event provided a custom cell phone scavenger hunt application with checkpoints throughout one of the countries largest publicly judged art competition (ArtPrize). The second event was a "Fall Festival" consisting of a corn maze, hay rides, square dancing, campfires and s'mores, and fresh donuts and cider, all held at Post Family Farms in Hudsonville Michigan. This event attracted nearly 600 students and set a record attendance for an off-campus programming event. Throughout the fall we had an attendance increase of 35% over the previous year.Additionally within this position I conducted research surrounding the different purposes that night, evening, and weekend events serve on college campuses across the nation. In doing so I was able to assist the Student Life division in the development of their new Key Performance Indicators as well as creating the "Programming Depth Gauge".

Working within the Office of Student Development I was part of a team that developed the monthly leadership seminars, known as Leadership Academy, for current student organization leaders. Each of these Leadership Academies consisted of networking opportunities, event discussion, workshops to provide specific tools useful to running a student organization, a "Going Deeper" section aimed at facilitating conversation about deeper leadership concepts, and a open forum section for any additional topics of interest. Many of these Academies involved researching how other institutions provided services for their student organizations and clubs in addition to supported leadership skills and workshops.Aside from working with the Student Organizations I conducted research surrounding Key Performance Indicators for the Office of Student Development. In attending various meetings we were able to develop a new set of professionally challenging KPI's that will push the office to perform on a higher level.

Responsibilities included parts machining from raw materials, advanced systems assembly and programming, and maintaining overall shop inventory.

Within this position I provided customers with in-depth knowledge concerning the various snowboarding, skiing, and skateboarding equipment available as well as displaying excellent sales assistance and communication skills. This led to meeting and exceeding sales goals regularly and establishing a loyal customer base.