Cam Mah Email & Phone Number

Burnaby, BC, CA

British Columbia, Canada

• Guiding patrons to become excellent ice skaters by identifying personal weaknesses and introducing techniques centered on individual strengths.
• Mentoring young skating instructors and designing programs to strategically empowering unique traits into their responsibilities.
• Providing strong communication with clients ensuring transparent and clear conversation to find the best answer for each of their needs.
• Adapting my skills to fit each individual/group uniquely. Have worked with people in all of our programs; Adapted Lessons, Special Groups, Private Bookings, Teens and Adult lessons.

I have volunteered for the last 8 years of my life starting at the young age of 10. I started volunteering at City Parks, working my way up to programs in community centers to city wide events. I have grown up volunteering in the City of Burnaby, refining my "people skills" and other skills alike, and will continue to volunteer gathering experiences to.

• Built forecasting models to support year-over-year projections
• Monitored internal and external data sources and integrated into an Excel/Power Query dashboard which summarized key data for the Newcomer and Cultural team that supported monthly performance indicators.
• Provided data driven insights and strategic support by actively researching the dynamic immigration market, providing key insights to support client marketing initiatives.
• Created job-aids to support onboarding onto Newcomer team.

Vancouver, British Columbia, Canada

• Developed and maintained a partnership with 30 organization, where I supported them daily in their efforts in organizational charity event planning
• Built marketing tools, advertisements, job-aids, and presentation decks to support clear expression of the work being done by United Way
• Presented at multiple organization during campaign season as a facilitator for speakers at events, and also presented speeches to support fundraising at many events.

• Working in the commercial services team supporting commercial and associate account managers across Canada.
• Saw an opportunity to enhance the current onboarding process, and oversaw its implementation from ideation to completion, and found improved customer service quality and deeper team relations.
• Delivering best client experience for RBC by providing deep subject matter expertise &dedicated relationship servicing to existing commercial clients

Burnaby, British Columbia, Canada

• Developing and providing a voice for company across multiple social media channels. Responsible for creating content, representing the organization, and building brand recognition with the community.
• Built marketing campaigns that were engaging and informative while consistently keeping high quality.
• Monitored sale, market, and performance analytics to ensure the right content was being released, and was competitive with other coffee competitors.