Cameron Nutter Email & Phone Number

Pittsburgh, PA

Pittsburgh, PA

• Provides oversight and supervision of VoIP Innovations QoS for all offered services with priority given to customer experience
• Develops, implements, and maintains processes and procedures to ensure optimal customer experience and efficient internal day to day operations
• Manages and provides accountability for the performance and development of all employees in the Operations org
• Responsible for determining immediate and projected staffing levels for Operations

Pittsburgh, PA

• Develops, implements, and maintains processes and procedures to ensure optimal customer experience
• Responsible for determining immediate and projected staffing levels, assigning and monitoring work schedules and shift structure
• Provides ongoing coaching and mentorship to Technical Support and Provisioning managers
• Handles all personnel issues in conjunction with Human Resources, including but not limited to, performance issues, attendance, and adherence to departmental and company-wide policies

Pittsburgh, PA

• Provides oversight to the Technical Support and Provisioning departments to ensure processes and procedures are operating at expected efficiencies.
• Assists the Manger of Operations in the coordination and resolution of any service-related projects
• Responds to and resolves escalated trouble tickets daily; interacts with customers, carriers and internal engineering staff to troubleshoot and further escalate technical issues as necessary.
• Holds support staff accountable to standards set forth for the department.

Pittsburgh, PA

Pittsburgh, PA

Pittsburgh, PA

Pittsburgh, PA