My team is responsible for defining the strategy of and executing on a set of industry-leading decisioning products which keep our customers focused on their needs—giving them the limits and protection they need to pay their bills, send money to a friend, or managing their day-to-day cashflow—while protecting them and the bank from fraud and scams.

Lead a group of product managers to define vision and strategy for a portfolio of products in the fraud and machine learning space, protecting customers and the bank.Teams' scope includes product eligibility and identity verification -- critical decision points for Capital One bank's growth agenda -- as well as funds availability and deposit risk.

Lead product manager for Zelle across mobile, API, and WWW development. I manage the strategic vision and business strategy for Zelle, with overall goals of increased customer usage across P2P, C2B, and B2C use cases; increased customer satisfaction; and decreased fraud. Formerly, I led a top-to-bottom rebuild of the online wire transfers consumer experience. I was awarded Capital One’s Circle of Excellence award for my leadership on this enterprise-wide effort.Select achievements• Performed analysis to identify critical feature improvements to the Zelle experience, resulting in an increased customer completion rate from 74 to 90%.• Partnered with fraud teams to overhaul our fraud controls: increased policy coverage, reduced fraud losses via Zelle, and increased real-time payments for consumers.• Served as the Product Owner for three sprint teams to rebuild the customer experience of online wire transfers. Resulted in increased completion rate for customers and reduced manual processing by operations teams.• Directly led efforts to modernize the tech stack for wire transfers, creating reusable, cloud-native APIs to consolidate for all money movement experiences.Day-to-day responsibilities• Manage roadmap and tradeoffs across consumer needs, tech debt, as well as tech resource and operational support availability.• Coach and mentor junior product managers.• Represent Capital One to third party network of over 200 financial institutions, driving easy, secure money movement across hundreds of millions of U.S. customers.• Analyze consumer usage of Zelle and competitors to inform prioritization.• Socialize vision with executives for buy-in on KPIs, prioritization, and resourcing / scaling the team.• Partner with design stakeholders to conduct user research and usability testing on new and improved features.• Work with risk, legal, and compliance teams to respond to requests from regulators, including audits, exams, and requests for information.

Founding member and principal lead for firm's product and projects. Lead engineering, design, and analytics teams to execute technical projects while working with stakeholders to define the vision and establish KPIs and project requirements.Select achievements: • Conceptualized and led creation of award-winning interactive documentary for Our Bay on the Brink. We interwove short film, infographics, custom-made GIS data and more to highlight the dangers of flooding in the San Francisco Bay Area.• Introduced Agile methodologies and workflows such as rapid prototyping and sprints. Resulted in faster, more complete feedback from partners and decreased rework in latter stages of projects.• Successfully analyzed and optimized marketing campaigns, including reducing the cost per install by over 85% for a sexual wellness iOS / Android app from Planned Parenthood.Day-to-day responsibilities• Lead / manage product strategy and analytics team, coaching junior staff to develop their skills and full potential.• Collaborate with engineering and sales leaders for overall management of the firm.• Proactively identify and resolve blockers to keep the team focused on execution.• Directly manage projects though their life cycle, from ideation through design, development, testing, launch, and back through analysis and iteration.

Worked with designers and developers to manage digital marketing programs through project ideation, launch, and analysis. Responsible for content entry and QA for web design and development projects.

Coordinated with third-party iOS developers and internal groups regarding App Store processes and guidelines. Worked with engineers, legal, and customer support to identify and resolve issues that caused iPhone and iPad apps to be unavailable on the App Store.

Assisted event and program staff in deploying progressive program training and event materials to college and university campuses across the country. Developed tools to simplify workflow and organized assets across the team.

Maintained and expanded a client base of over 250 companies throughout Silicon Valley and developed strategies for reaching out to new businesses, resulting in over 200% growth over 9 months. Served as a key partner for clients across design, real estate, marketing, and medical verticals.