- Works with other senior leadership to create an operating model for franchisees to develop a successful franchise business.- Provides operational and market support for franchise owners.- Created and established processes for sales, training of franchisees, onboarding new franchisees, and field operations.- Observes corporate operations and documented value stream mapping to lean out processes. This established a more efficient throughput and organizational communications that translated into better franchisee excellence.- Manages accounting and corporate finance activities.

- Remained as an advisor to new leadership and the CEO.- Provided strategic insight for future initiatives of the organization.

Recruited to develop strategic, operations, and care plans to deliver positive client outcomes for a new start-up home health care provider. Developed, implemented, and evaluated policies and procedures for all departments, continuously assessing for process, performance, and financial improvement opportunities.

Pediatric Home Health agency providing skilled nursing and therapy for medically fragile children. Directed all territory operations for the Brazos Valley market. Responsible for the overall growth of in-home nursing services, therapy, and HME service lines while maintaining a healthy income statement. This position is also responsible for operating within compliance with the state Health and Human Services and Accreditation Commission for Health Care. Furthermore, this position is responsible for multi-system data mining and interpretation for continuous quality improvement.Key Accomplishments• Executed a new business model and organizational structure to optimize growth and allocate overhead expenditures towards human capital.• Worked with Financial Leadership to revamp financial reporting at the location level.• Worked in a highly matrixed environment on clinician recruitment strategies to increase applicant submissions by 34%.• Worked with the location administrative team to increase revenue by 14% in 5 months.

Oversee strategic initiatives to identify new service line opportunities and improvements to increase efficiency, infrastructure, and overall financial growth across six operational sites with over 120 employees. Direct all aspects of operational policies, objectives, and short-and-long-term goals of organization-wide asset lifecycle and management system to control and track company physical assets. Lead efforts in production operations, information technology, application development, service implementation, and quality.

Directed resident well-being to ensure appropriate and acceptable standards of care and adequate staffing for six assisted living service lines including Health Services, Dietary, Programming, Financial, Sales and Marketing, and Maintenance. Established financial and programmatic goals, created and managed budgets, and monitored profit and loss (P&L) statement against budget. Oversaw State licensure and compliance with State regulations.