Cameron Radov Email & Phone Number

At OnPoint Credit Union, I served as a Relationship Banker and Loan Officer, leveraging my expertise in underwriting, customer service, and financial advice to help clients achieve their financial goals.Highlights:Underwriting: Employed comprehensive analysis and evaluation techniques to assess loan applications, ensuring compliance with credit union policies and guidelines.Customer Service: Provided exceptional service to clients, addressing inquiries, resolving issues, and guiding them through the loan process with a personalized approach.Financial Advice: Offered strategic financial advice to clients, assisting them in making informed decisions regarding their financial goals and objectives.#Underwriting #CustomerService #FinancialAdvice

Portland, Or

Portland, Oregon Metropolitan Area

Portland, Oregon, United States

San Jose, California

Los Gatos, California

Sacramento, California Area

As a Service Manager I over see daily operations throughout the branch. From training new Tellers, to ensuring compliance across the board--from simple Teller transactions to working with Personal Bankers to resolve complex customer issues. Ensuring the environment is inviting not only to customers, but to team members well. In my day to day activities I work to delegate tasks and monitor reports to ensure overall effectiveness in the work place. Working directly with customers and team members alike, i balance my workload to make sure i can always be available to my team, and my clients.

Los Gatos, California

While working directly with a service manager and a branch manger I ensure compliance in everyday transactions. Along with providing world class service and maintaining Wells Fargo's vision and values, I ensure transactions completed personally, as well as by other team members, are compliant with Wells Fargo's company policies, in addition to local, state, and federal laws. Ensuring daily, monthly and quarterly tasks are completed correctly and on time based off set guidelines. Strong ability to communicate with team members and customers effectively is imperative to personal and store's success. Managing customer concerns and problem solving is a large portion of a Lead Teller's role to ensure we are able to maintain and enhance customer relationships. Deescalating/managing customer's frustration/concerns during complex and lengthy transactions or long wait times is very common. Being able to assess customers needs based off a banking relationship and verbal queues is necessary to make daily, weekly, and quarterly sales goals and quotas. Exceeding quarterly sales goals each and every quarter and working with peers to ensure their personal success is important to ensure our store's success. Effectively coaching peers to maintain compliance, sales and customer service standards is necessary for our company's success. Implementing and continuing use of various tools and resources'​ to track teller performance is one way to measure the teams success. Nominated for a special award shortly after switching positions is a major accomplishment of mine at Wells Fargo. Giving and receiving company provided awards is a positive way to recognize team members'​ achievements', for going above and beyond daily duties, and many other reasons is just one of many ways to contribute to a positive work environment.

Los Gatos, Ca

While ensuring customers are top priority, building and maintaining customer relationships is key to our customer and our company's success. Being able to identify customer needs' using verbal queues, digging deeper in conversations, and using computer aids and software ensure sales goals and quotas are met. Having the ability to be patient with irate customers, or helping difficult customers complete simple to complicated transactions while maintain positive attitude is a must. Handling complex transactions and servicing is just the beginning of this role. While identifying customer needs, it is important to know when to serve the customer personally, and when to refer them to a specialty banker or other entity of Wells Fargo Bank. In this position being able to juggle multiple tasks including daily interaction reports, following up with customers to ensure complete satisfaction, maintaining compliance in new account openings as well in teller transactions and sourcing new clients is just a short list of daily tasks necessary to be successful in this role.

Los Gatos, California

Los Gatos, Ca

Ensuring customer and partner satisfaction while upholding store policy guidelines. I processed customer requests quickly and efficiently while maintaining a positive environment. My duties ranged from helping customers place orders, in addition to preparing orders. I was a barista trainer, in this role I ensured new hires were appropriately trained based on corporate guidelines using tools and resources provided by the company.