Cameron Redshaw Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Canada

Calgary, Alberta, Canada

I am focused on ensuring that Fox is providing the best customer experience while overseeing smooth day-to-day operations for the Canadian wholesale channel. I strive to mentor our team of CSRs and lead by example in customer service excellence. Our dedication to customer service works in harmony with our elevated product offerings to equip and inspire our customers for the best experience on two wheels and while off the bike.

Calgary, Canada Area

• Highly proficient B2B customer success representative who effectively services a remote dealer network of 250+ accounts• Territory sales exceeding 4M• Coordinate with team of outside sales reps to ensure dealers are optimizing product offerings to best service their customers• Build lasting relationships with customers to establish trust and generate repeat business

Fort Mcmurray, Alberta

I was promoted into this role at the Regional Emergency Operations Centre (REOC) during the response phase of the 2016 Fort McMurray Wildfire, and continue to assist in the recovery phase as a member of the Wood Buffalo Recovery Task Force (WBRTF).During my time in REOC, I interacted with the many stakeholders involved to create multiple daily updates for the Provincial Operations Centre, ensuring the Government of Alberta was kept up to date on the situation on the ground. I also tracked recovery milestones that were required to meet the criteria for public re-entry.The role has evolved as part of the WBRTF. Initially, as part of the metrics and performance analysis team, I worked with regional stakeholders to collect and manipulate data to monitor the performance of the recovery effort. I continue to manage a recovery inquiry and issues tracking process to ensure recovery related inquiries are addressed in a timely manner. I aim to improve the customer service experience for residents as they progress through the recovery process, and provide situational awareness and feedback to the RTF to identify points of public interest.

Fort Mcmurray, Alberta

Within the Office of the Mayor branch of the RMWB, I interact with citizens to assist with their inquires and act as an inquiry liaison between Council and Administration. This public facing role provides an opportunity for me to positively influence the reputation of the municipality and improve the customer service experience that residents can expect.

Fort Mcmurray, Alberta

I shared my passion for skiing and mountain biking and drew on personal experience to help customers make the best choice for the gear they need for their own adventures and athletic pursuits. I find happiness and satisfaction in helping others prepare to push themselves and experience adventures in a similar way that I have been lucky enough to.I also supported the corporate training department by developing several training videos as part of an employee training initiative.

Muskoka, On

I worked on multiple projects to ensure quality product delivery on schedule and to the full satisfaction of the clients on a remote lake. Often working through inclement conditions, I used critical thinking skills to resolve unique problems, identify and manage hazards on site, and accurately complete projects to specification. The building season was limited by winter months as the lake is boat and barge accessible only.

Barrie

I participated in the successful implementation of strategic change that decreased costs and improved timelines by bringing service coordination in house. I coordinated maintenance and service requests made by the 500+ stores nationally, working with contractors and vendors to deliver the best solution as quickly as possible. Success in this role was earned by maintaining communication, following up with contractors, and accurately tracking the progress of each request.

Revelstoke, Bc

I ensured guest safety and satisfaction while operating a Leitner-Poma chairlift. The fast-paced, high consequence atmosphere helped improve my awareness and multi-tasking skills.

Bsc, Environmental Biology

- VP Bio Club 2009-2010 - Michel Fontaine Experience Award Recipient

Occupational Health And Safety

Certificate program that meets the educational requirements (Factor 1) for CRSP designation. Courses included: Environmental Management.

Certificate In Project Management

Completed certificate program in preparation for Certified Associate in Project Management (CAPM) exam with PMI.