- Implemented cost-saving measures, such as negotiating with uniform providers, leading toa 36% saving on yearly clothing expenses.- Utilized Excel macros and Power Automate flows to automate repetitive tasks, improving efficiency, productivity, and communication within the team. This resulted in a time savings of approximately 5 hours per week through reduced phone calls, emails, and manual data entry and checking.- Improved the communication processes for job-specific orders, also created a list of miscellaneous stock within the warehouse, totalling over £10,000, which is now identified and being used on jobs.- Quickly learned the day-to-day operation of the store, including customer and engineer enquiries, stock ordering and delivery, inventory management, and problem solving.

- Became a step-lead, following my team lead closely to gain further knowledge about the operation of the Vendor Flex site and how to supervise and problem solve.- Improved the efficiency and workflow by over 25% by adapting the previous layout for Inbound, Outbound, Sortation, Storage and Pack/Prepacking areas.- Adhered to H&S measures in place at the warehouse throughout the workday, also followed manual handling procedures.

- Supervised a team of up to 16 employees, assigning tasks and ensuring that the business was running smoothly.- Revised the previous method of stock checking to increase accuracy and efficiency, reordering products and digitizing the stock checking system, which decreased stock check time taken by over 50%.- Improved the Zonal POS system by rearranging sales buttons to improve ease of use and efficiency for employees.- Liaised with customers via email and phone regarding booking queries, complaints, and special requests and events.- Improved the in-house logistical system through signage and instructions for employees, reducing placement errors when receiving deliveries and decreasing the time required to obtain stock.- Engaged in conversation with guests to build a relationship and ensure repeat customers.

- Trained new staff on how to use the stockroom, picking items, optimise picking times, provide high quality customer service and how to deal with complaints.- Completed stockroom counts daily and weekly, ensuring inventory was accounted for.- Used voice picking system to pick, pack, and deliver items to customers as well as moving stock into new locations, doing line checks on items, and putting away deliveries.- Provided a high level of customer service to customers, liaised with partners for parts and repairs of items for customers.

- Supervised a team of up to 7 employees, assigned tasks, managed payroll, ensuring the business was running smoothly.- Improved the POS system by edited categories, adding buttons for ease of use, improving efficiency, and reducing order inaccuracies by over 15%.- Trained new bartenders on drink preparation and presentation for the bar and how to provide high quality customer service.- Dealt with any complaints at the bar, providing a suitable solution for the guest.- Improved efficiency by introducing a new stock checking system and revising the ordering process.